Frequently Asked Questions
Personal Checking
- Access Harland Clarke — Check Ordering1, Opens in a new tab
- Log in with your routing/transit number and the account number from your checking account. Don't know where to find these numbers? Don't worry — an example check is available for clarification.
- Choose the checks and accessories you want to purchase.
If your name or address has changed, or you have not ordered checks in the past, please call us or visit your local branch to update your information or place your first order.
Reorder checks quickly and easily:
- Online using our secure Digital Banking
- Through our Customer Care Center
- At your First Citizens branch
You can find your routing number by selecting the state you opened your account in below:
Use the arrow keys to select your state and then use the tab key to access a table that displays routing numbers for various transactions.Service | Routing Number |
---|---|
Check Order (Paper) | |
Electronic Payments (direct deposit, ACH payments & transfers) | |
Wire Transfer | |
International Wire SWIFT Code |
You can also find your bank account numbers on checks.
Your bank routing number is listed as the first sequence of numbers at the bottom left corner of your personal checks — typically a nine-digit number. If you have a business account, the routing number will follow the six-digit check number at the bottom of your checks. Routing numbers are often referred to as "check routing numbers", "ABA numbers", or "routing transit numbers" (RTN). Routing numbers may vary by location (where your account was opened) and the type of transaction made. Have your routing number handy when reordering checks, setting up direct deposit, making electronic payments and transferring funds.
Your bank account number is listed as the second sequence of numbers at the bottom left corner of your personal checks — typically a twelve-digit number. If you have a business account, the account number is also typically a twelve-digit number.

There are several ways to stop payment on a check, each with an associated fee. If you would like to save money, try one of the two options below which both have a lower stop payment fee.
- Log in to Digital Banking and select Service Center then Stop Payment, or
- Call 1.888.FC DIRECT (1.888.323.4732) and use our automated system.
If neither option above is convenient, you can also stop payment on a check by calling the Customer Care Center at 1.888.FC DIRECT (1.888.323.4732) and speak with a telephone banking representative or by visiting your local branch.
Specific fee information is found in the Disclosure of Products and Fees for Checking and Savings Accounts.
First Citizens Bank
DAC15
PO Box 27131
Raleigh, NC 27611
All you need to open an account online is an Internet connection and a current version of a web browser. We recommend you use the most up-to-date versions of Internet Explorer, Chrome, Firefox, Safari and Edge. Minimum system requirements are:
Desktop Browser Support
Internet Explorer (IE) 11 and higher
Current version of Chrome
Current version of Firefox
Current version of Safari
Current version of Edge
Mobile Browser Support
Safari on iOS 7.0 and higher
Chrome 4.0 and higher
Account openings and credit are subject to Bank approval.
First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.
1. Upon clicking this link, you will leave the First Citizens Bank website and go to a third party site. Third party sites may have a privacy policy different from First Citizens Bank and may provide less security than this site. First Citizens Bank and its affiliates are not responsible for the products, services, and content on any third party website.
Additional Information
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1.888.FC DIRECT (1.888.323.4732)