Frequently Asked Questions
- Access Harland Clarke — Check Ordering1
- Log in with your routing/transit number and the account number from your checking account. Don't know where to find these numbers? Don't worry — an example check is available for clarification.
- Choose the checks and accessories you want to purchase.
If your name or address has changed, or you have not ordered checks in the past, please call us or visit your local branch to update your information or place your first order.
Reorder checks quickly and easily:
You can find your routing number by selecting the state you opened your account in below:
|First Citizens ABA Routing Number:|
|Check Order (Paper)|
|Electronic Payments |
(direct deposit, ACH payments & transfers)
|International Wire SWIFT Code|
Your bank routing number is listed as the first sequence of numbers at the bottom left corner of your personal checks — typically a nine-digit number. If you have a business account, the routing number will follow the six-digit check number at the bottom of your checks. Routing numbers are often referred to as "check routing numbers", "ABA numbers", or "routing transit numbers" (RTN). Routing numbers may vary by location (where your account was opened) and the type of transaction made. Have your routing number handy when reordering checks, setting up direct deposit, making electronic payments and transferring funds.
Your bank account number is listed as the second sequence of numbers at the bottom left corner of your personal checks — typically a twelve-digit number. If you have a business account, the account number is also typically a twelve-digit number.
There are several ways to stop payment on a check, each with an associated fee. If you would like to save money, try one of the two options below which both have a lower stop payment fee.
- Log in to Online Banking and click the Customer Service tab, or
- Call 1.888.FC DIRECT (1.888.323.4732) and use our automated system.
If neither option above is convenient, you can also stop payment on a check by calling the Customer Care Center at 1.888.FC DIRECT (1.888.323.4732) and speak with a telephone banking representative or by visiting your local branch.
Specific fee information is found in the Disclosure of Products and Fees for Checking and Savings Accounts.
Account openings and credit are subject to Bank approval.
Can’t find the answer you need?
If you didn’t find what you were looking for, please send us your questions directly.
1.888.FC DIRECT (1.888.323.4732)