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Personal
Business/Commercial
Wealth

Customer Service

888-FC DIRECT

Toll-free 888-323-4732

Automated system available
24 hours a day, 7 days a week

Customer service reps available
every day 7 am to 11 pm ET

New Accounts

877-532-2669

Monday thru Friday
8 am to 8 pm ET

Service	Phone	Hours
Outside the United States	919-716-4588	Automated system: 7 days a week 24 hours a day
Credit Cards	800-543-9000	7 days a week 7 am to 11 pm ET
Credit Cards Outside the US	540-561-4707	7 days a week 7 am to 11 pm ET
Credit Card Activations	888-514-6846	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET
First Citizens Rewards Center	866-645-1694	Monday thru Saturday 8 am to 9 pm ET Sunday 8 am to 6 pm ET
Insurance	888-322-4678	Monday thru Friday 8 am to 5 pm ET
Life Insurance	866-322-5433	Monday thru Friday 8 am to 5 pm ET
Mortgage Customer Service	800-845-3161	Monday thru Friday 8:30 am to 6 pm ET
Report Fraud Account Activity	866-567-7760	7 days a week 7 am to 11 pm ET
Debit Card Activations	800-562-1337	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET
Zelle	877-206-3818	7 days a week 7 am to 11 pm ET

To get started when calling First Citizens Direct, you'll be prompted to say the reason for your call for proper routing.

Personal banking
Business banking
Fraud alert
Apply for a new account

The following self-serve options are available when Personal Banking is selected:

Repeat balance
Recent transactions
Checking and savings accounts

A representative can help you with:

Card services
Mortgages and loans
Digital Banking
Apply for a new account
Other banking services
Business banking

The following self-serve options are available when Checking and Savings is selected:

Transfer funds
Make a payment
Check balances
Get check information
Stop a payment

A representative can help you with:

Report fraud
Change overdraft settings
Reorder checks

The following self-serve options are available when Card Services is selected:

Check recent card transactions
Report your card lost, stolen or damaged
Activate a card
Freeze or unfreeze a card
Make a payment
Report travel

A representative can help you with:

Report fraud

The following options are available when Mortgages and Loans is selected:

Make a payment
Get information
Apply for a mortgage or loan

The following options are available when Other Bank Services is selected:

Make a payment
Report a card lost, stolen or damaged
Transfer funds
Report fraud
Reach brokerage or trading department

When calling Credit Card Activation (888-514-6846) or Debit Card Activation (800-562-1337) from the number on the sticker of a new credit card, you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

When calling Bankcard Services (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative.

The menu options include:

Check recent card transactions (available as self-service option)
Report your card lost, stolen or damaged
Activate a card
Freeze or unfreeze a card
Make a payment
Report travel
Report fraud

Customer Service

866-FCB-4BIZ

Toll-free 866-322-4249

Automated system available
24 hours a day, 7 days a week

Customer service reps available
Monday thru Saturday 7 am to 11 pm ET

Service	Phone	Hours
Outside the United States	919-716-4588	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET
Merchant Services	800-564-1774	Monday thru Friday 8 am to 5:30 pm ET
Insurance	888-322-4678	Monday thru Friday 8 am to 5 pm ET
Credit Cards	800-543-9000	7 days a week 7 am to 11 pm ET
Credit Cards Outside the US	540-561-4707	7 days a week 7 am to 11 pm ET
Credit Card Activations	888-514-6846	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET
First Citizens Rewards Center	866-645-1694	Monday thru Saturday 8 am to 9 pm ET Sunday 8 am to 6 pm ET
Report Fraud Account Activity	866-567-7760	7 days a week 7 am to 11 pm ET
Debit Card Activations	800-562-1337	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET

When calling First Citizens Business (866-322-4BIZ), you'll be prompted to say the reason for your call for proper routing. To sign in for account access, you can say Continue to go through account authentication. Otherwise, select from the following:

BOB Advantage or Digital Banking for Business
Treasury Management Services
Remote Image Deposit Support
Fraud Alert
New Account
Bill Pay
Password Assistance
Transaction Authentication

When you call the number on the sticker of a new credit card for Credit Card Activation (888-514-6846) or Debit Card Activation (800-562-1337), you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

When calling Bankcard Services (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative.

Self-service bankcard menu options include:

Check recent card transactions
Report your card lost, stolen or damaged
Activate a card
Freeze or unfreeze a card
Make a payment
Report Travel

A representative can help you to:

Report fraud

Customer Service

855-329-3258

Customer service reps available
Monday thru Friday 8 am to 5 pm ET

Service	Phone	Hours
Outside the United States	919-716-4588	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET
Credit Cards	800-543-9000	7 days a week 7 am to 11 pm ET
Credit Cards Outside the US	540-561-4707	7 days a week 7 am to 11 pm ET
Credit Card Activations	888-514-6846	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET
First Citizens Rewards Center	866-645-1694	Monday thru Saturday 8 am to 9 pm ET Sunday 8 am to 6 pm ET
Insurance	888-322-4678	Monday thru Friday 8 am to 5 pm ET
Life Insurance	866-322-5433	Monday thru Friday 8 am to 5 pm ET
Mortgage Customer Service	800-845-3161	Monday thru Friday 8:30 am to 6 pm ET
Report Fraud Account Activity	866-567-7760	7 days a week 7 am to 11 pm ET
Debit Card Activations	800-562-1337	Automated system: 7 days a week 24 hours a day Customer service reps: 7 days a week 7 am to 11 pm ET
Zelle	877-206-3818	7 days a week 7 am to 11 pm ET

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

Bonus Offer

Offer is valid on new accounts only. Company must spend $3,000 within the first three months of account opening to receive the bonus. 10,000 bonus points will be credited within 60 days of qualification under the description: Commercial Spend Bonus.

Earning Points

Accelerated Rewards Tier: Earns one and a half (1.5) points for each dollar you spend for net retail purchases (gross retail purchases less any returns or credits).

There is no monthly point cap and points do not expire as long as you remain in the Accelerated Rewards Tier.

Rewards Redemption

Businesses in the Accelerated Rewards Tier may redeem points for (i) cash back to a First Citizens checking or savings account or credit card statement credits, (ii) credit towards a First Citizens personal loan or mortgage principal, (iii) Pay Me Back statement credits, (iv) travel rewards, including airline tickets, hotel, car rentals, cruises and tours, (v) retail gift cards and certificates and (vi) merchandise and (vii) donations. Businesses in the Accelerated Rewards Tier have access to additional experiential rewards and a fixed point value airline travel reward.

These Terms are only a summary. Other restrictions and requirements apply. The full First Citizens Rewards® Program Rules will be provided upon enrollment and are accessible via the program website at FirstCitizensRewards.com at log in.

Program Rules are subject to change or cancellation without notice.

Bonus Offer

Offer is valid on new accounts only. To qualify, company must spend $3,000 within the first three months of account opening to receive the bonus. $100 rewards dollars will be credited within 60 days of qualification under the description: Commercial Spend Bonus.

Earning Cash Back

Cash Back Rewards: Earns (i) one (1) reward dollar for each one hundred (100) dollars you spend for net retail purchases (gross retail purchases less any returns or credits), (ii) five (5) reward dollars for each one hundred (100) dollars you spend for net retail purchases in the following rewards categories: utilities and wireless phone (4 additional reward dollars on top of the 1 reward dollar for each one hundred dollars earned on net retail purchases) for the first twelve (12) months from account opening; three (3) reward dollars for each one hundred (100) dollars you spend for net retail purchases thereafter (2 additional reward dollars on top of the 1 reward dollar for each one hundred dollars earned on net retail purchases), (iii) two (2) reward dollars for each one hundred (100) dollars you spend for net retail purchases in the follow rewards categories: gas and office supplies (1 additional rewards dollars on top of the 1 reward dollar for each one hundred dollars earned on net retail purchases).

Rewards Categories: Merchants who accept Visa credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making reward offers to you. We make every effort to include all relevant merchant codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won't qualify for rewards offers on purchases in that category.

There is no monthly point cap. Reward dollars earned are available for redemption for a 3-year term. Reward dollars expiring during the year will be cleared from the Program Account on the last day of the month in which they expire.

Rewards Redemption

Businesses may redeem reward dollars for (i) cash back to a First Citizens checking or savings account or credit card statement credits and (ii) Pay Me Back statement credits.

Program Rules are subject to change or cancellation without notice.

Bonus Offer

Offer is valid on new accounts only. To qualify, company must spend $3,000 within the first three months of account opening to receive the bonus. 10,000 bonus points will be credited within 60 days of qualification under the description: Commercial Spend Bonus.

Earning Points

Base Rewards Tier: Earns (i) one (1) point for each dollar you spend for net retail purchases (gross retail purchases less any returns or credits), (ii) three (3) points for each dollar you spend for net retail purchases in the follow rewards category: gas stations (2 additional points on top of the 1 point per dollar earned on net retail purchases), (iii) two (2) points for each dollar you spend for net retail purchases in the following rewards categories: restaurants and travel (airlines, auto rental, and lodging) (1 additional point on top of the 1 point per dollar earned on net retail purchases).

Businesses may earn up to 10,000 points per calendar month, excluding bonus points. Points earned are available for redemption for a 3 year term. Points expiring during the year will be cleared from the Program Account on the last day of the month in which they expire.

Rewards Redemption

Businesses in the Base Rewards Tier may redeem points for (i) cash back to a First Citizens checking or savings account or credit card statement credits, (ii) credit towards a First Citizens personal loan or mortgage principal, (iii) Pay Me Back statement credits, (iv) travel rewards, including airline tickets, hotel, car rentals, cruises and tours, (v) retail gift cards and certificates and (vi) merchandise and (vii) donations.

Program Rules are subject to change or cancellation without notice.

Fields denoted with an asterisk (*) are required. Please don't share sensitive information, such as passwords, account numbers, credit card info, etc.

Please allow 2 business days for a response. For immediate assistance, call 844-226-5322 from 8 am to 6 pm ET, Monday through Friday.

Fields denoted with an asterisk (*) are required.

Business Name*

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Get the right coverage to give you and your family peace of mind. We can help.

Full Name*

ZIP Code*

Enter your 5-digit ZIP Code

Phone Number*

Email Address

Are you an existing customer?*

Yes

Message

Fields denoted with an asterisk (*) are required.

Business Name*

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

You have the right to know what personal information we have collected about you and how we use it.

Fields denoted with an asterisk (*) are required.

Full Name*

Street Address*

City, State, ZIP*

Phone Number*

Email Address*

Choose your type of request:*

Right to Access

Right to Delete

Right to Appeal

If you have an active Digital Banking account with us, we'll deliver our response to that account. If you don't, please choose a delivery preference:

US Mail

Fields denoted with an asterisk (*) are required.

Business Name*

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

Business Name*

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Get the right coverage to give you and your family peace of mind. We can help.

Fields denoted with an asterisk (*) are required.

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

Business Name*

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

Business Name*

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Fields denoted with an asterisk (*) are required.

Full Name*

ZIP Code*

Phone Number*

Email Address*

Are you an existing customer?*

Yes

Message*

If you prefer to speak with someone directly, please give us a call.

Thank you for your request.

We'll process your request and respond within 45 days. Our response may either:

Include documentation responsive to your request
Notify you that we may need additional time to respond to your request
Inform you if your request can't be processed. If we need additional information to process, we'll have a representative call you.

If you didn't make this request or have questions, please call us toll free at 888-FC DIRECT (888-323-4732). Our representatives are available Monday through Sunday between the hours of 7 am and 11 pm ET. Thank you for contacting First Citizens Bank. We appreciate your business.

Thank you. We'll be in touch.

You'll receive a reply within 2 business days.

2,500 New Enrollment Bonus

The new enrollment bonus offer is available at account opening to new cardholders in the Accelerated Rewards Tier of the First Citizens Rewards® credit card or existing cardholders who upgrade to the Accelerated Rewards Tier. Not valid with any other promotional offers.

Earning Points

At the Accelerated Rewards Tier, you will earn 1.5 points for each $1 you spend for all net retail purchases (gross retail purchases less any returns or credits). Earned points are calculated on actual dollars spent rounded up or down to the nearest point. Points will be deducted from the available rewards account balance for all returned purchases. There is no monthly point cap and points do not expire as long as you remain in the Accelerated Rewards Tier.

Redeeming Points

Each point is worth $0.01, which means that 100 points equals $1 in redemption value. Redemptions start as low as 10,000 points. Some limitations may apply.

You may redeem points back into other First Citizens banking products:

Cash Back to an existing First Citizens Bank checking account, savings account or credit card account
Account credits towards a First Citizens personal loan or mortgage

Cash back and account credit redemptions must be completed through the Program website, however a statement credit back to your First Citizens Card can also be redeemed through the First Citizens Rewards Call Center. The redemptions will post within 2-8 business days. No First Citizens card or mortgage account credit will be applied, in whole or in part, against any monthly minimum payment due, however, account credits to your First Citizens consumer loan will be applied first to your outstanding interest and any remaining amount will be applied to your principal.

Cardholders in the Accelerated Rewards Tier may redeem 50,000 points for one continental flight when the flight is booked at least 21 days in advance and includes a Saturday night stay. This reward is only available for redemption on coach tickets priced below $1,000.00. Tickets priced above $1,000.00 are not eligible for this reward.

Redemptions are also available for travel, including airline tickets, hotel, car rentals, cruises and tours, retail gift cards and certificates, donations and merchandise.

You may use points for a Pay Me Back® redemption, meaning a statement credit for the corresponding dollar amount will be applied to your First Citizens Rewards card that was used for the purchases over $100. Some exclusions apply to certain categories of transactions. No statement credit will be applied, in whole or in part, against any monthly minimum payment due.

These terms are only a summary. Other restrictions and requirements apply. The full First Citizens Rewards® Program Rules will be provided upon enrollment and are accessible through the program website at FirstCitizensRewards.com at log in.

Program rules are subject to change or cancellation without notice.

Earning Reward Dollars

With Cash Back Rewards, you will earn 1 reward dollar for each $100 net dollars you spend for net retail purchases (gross retail purchases less any returns or credits). Earned reward dollars are calculated on actual dollars spent rounded up or down to the nearest point. Reward dollars will be deducted from the available rewards account balance for all returned purchases.

There is no monthly earnings cap. Reward dollars earned are available for redemption for 3 years. Reward dollars expiring during the year will be cleared from your Program Account on the last day of the month in which they expire.

Redeeming Reward Dollars

Each reward dollar is worth $1, which means that $100 reward dollars equals $100 in redemption value. Redemptions start as low as $25 rewards dollars.

You may redeem reward dollars back into other First Citizens banking products:

Cash Back to an existing First Citizens Bank checking account, savings account or credit card account
Account credits towards a First Citizens personal loan or mortgage

Cash back and account credit redemptions must be completed through the program website, however a statement credit back to your First Citizens Card can also be redeemed through the First Citizens Rewards Call Center. The redemptions will post within 2 to 8 business days. No First Citizens card or mortgage account credit will be applied, in whole or in part, against any monthly minimum payment due, however, account credits to your First Citizens consumer loan will be applied first to your outstanding interest and any remaining amount will be applied to your principal.

You may redeem rewards dollars for account credits to be deposited to your First Citizens checking or savings account or applied to your First Citizens credit card, consumer loan or mortgage.

You may use reward dollars for a Pay Me Back® redemption, meaning a statement credit for the corresponding dollar amount will be applied to your First Citizens Rewards card that was used for the purchases over $100. Some exclusions apply to certain categories of transactions. No statement credit will be applied, in whole or in part, against any monthly minimum payment due.

Program rules are subject to change or cancellation without notice.

Earning Points

At the Base Rewards Tier, you will earn 1 point for each $1 you spend for all net retail purchases (gross retail purchases less any returns or credits). Earned points are calculated on actual dollars spent rounded up or down to the nearest point. Points will be deducted from the available rewards account balance for all returned purchases.

At the Base Rewards Tier, cardholders may earn up to 10,000 points per calendar month. Points earned are available for redemption for a 3-year term. After the 3-year term, points expire and can no longer be redeemed. Points expiring during the year will be cleared from your Program Account on the last day of the month in which they expire.

Redeeming Points

Each point is worth $0.01, which means that 100 points equals $1 in redemption value. Redemptions start as low as 10,000 points. All rewards redemptions can be made through the First Citizens Rewards Center by telephone or through the program website. Some limitations apply.

You may redeem points back into other First Citizens banking products:

Cash Back to an existing First Citizens Bank checking account, savings account or credit card account
Account credits towards a First Citizens personal loan or mortgage

Redemptions are also available for retail gift cards and certificates, donations and merchandise.

These Terms are only a summary. Other restrictions and requirements apply. The full First Citizens Rewards® Program Rules will be provided upon enrollment and are accessible through the program website at FirstCitizensRewards.com at log in.

Program Rules are subject to change or cancellation without notice.

What are you looking for most in a credit card?

Flexible Rewards

Cash back

A low interest rate

Do you plan to use this card for everyday purchases?

Yes

In addition to cash back, are you also interested in earning points redeemable for gift card, merchandise and more?

Yes

Are you also interested in earning rewards?

Yes

Based on your answers, here's what we recommend

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Earn rewards faster
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Earn rewards
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Transform everyday purchases into unlimited cash back.

Earn cash back
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Get our lowest available rate.

Consolidate higher interest rate balances
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