To get started when calling First Citizens Direct (888-FC DIRECT), you'll be prompted to say the reason for your call for proper routing:

• Personal banking
• Business banking
• Fraud alert
• Apply for a new account or loan

The following self-serve options are available when Personal Banking is selected:

• Repeat balance
• Recent transactions
• Checking and savings accounts

A representative can help you with:

• Card services
• Mortgages and loans
• Digital Banking
• Applying for a new account or loan
• Other banking services
• Business banking

The following self-serve options are available when Checking and Savings is selected:

• Transfer funds
• Make a payment
• Check balances
• Get check information
• Stop a payment

A representative can help you with:

• Report fraud
• Change overdraft settings
• Reorder checks

The following self-serve options are available when Card Services is selected:

• Make a payment
• Check your card balance
• Check your rewards balance
• Report travel
• Freeze or unfreeze a card
• Check your digital wallet

A representative can help you with:

• Reporting fraud
• Requesting a credit increase
• Other types of support

The following options are available when Mortgages and Loans is selected:

• Make a payment
• Get information
• Apply for a mortgage or loan

The following options are available when Other Bank Services is selected:

• Make a payment
• Report a card lost, stolen or damaged
• Transfer funds
• Reorder checks
• Report fraud
• Reach brokerage or trading department

When calling Credit Card Activation (888-514-6846) or Debit Card Activation (800-562-1337) from the number on the sticker of a new credit card, you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

When calling Bankcard Services (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative.

The menu options include:

• Check recent card transactions (available as self-service option)
• Report your card lost, stolen or damaged
• Activate a card
• Freeze or unfreeze a card
• Make a payment
• Report travel
• Report fraud