Privacy and Security

We take protecting your personal information seriously

Learn how we keep your information secure

We know protecting your personal information is important to you. That means it's important to us, too. That's why we implement top-of-the-line security for your accounts and provide you with useful information to help you protect yourself and your finances.

  • We use data encryption
  • Our employees are trained on the importance of confidentiality
  • We follow stringent internal and external security standards
View Our Privacy Notice

Here's how we protect you when you bank online

Unique Identifiers

You need a valid access code to access certain account and financial information.

Encryption

We use Transport Layer Security technology to ensure data is protected in transit.

Security Guarantee

Be confident knowing that you're covered against unauthorized transactions on your accounts.

Timeout

Your session in our online application will automatically end after a period of inactivity.

California Residents

The CCPA provides California consumers with specific access, data portability and deletion rights. Call or email our privacy and security team to submit a verifiable consumer request form to exercise your right.

View CA Privacy Notice

Online Information Practices

Find out what information we collect, how we use it and how we protect your privacy.

Learn more about our online information practices

Security for All Your Accounts

Our secure log in process for Digital Banking is one more way we're working hard to protect your financial information.

Learn more about security for your accounts

Additional Protection for Your Business

We use multi-factor authentication (MFA) to better protect your financial information against cyber criminals.

Learn about Multi-Factor Authentication

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Fraud alert

First Citizens Customers Report Phishing Attempts

Criminals are impersonating First Citizens associates and targeting customers through texts and phone calls in an attempt to steal personal information.

The scam begins with a text message that appears to be from a First Citizens associate requesting that you verify a transaction. If you respond to the text, you receive a phone call from an individual claiming to be from First Citizens, and the caller ID displays a legitimate First Citizens phone number. The caller offers to help you dispute the transaction, then says that you'll receive another text message with a code that's needed to verify either the transaction or your identity. During the call, you may be asked to provide additional personal information such as your date of birth, mother's maiden name or Digital Banking user ID.

Please be aware:

  • While First Citizens does send texts to verify debit card transactions, we never follow up a text with a phone call.
  • We never call a customer to request codes or other sensitive personal information.
  • Account numbers, user IDs, passwords and other sensitive information should never be shared over the phone with an unsolicited caller.
  • Phone numbers on caller IDs can be spoofed and shouldn't be accepted as legitimate.

If you receive an unsolicited call from someone claiming to be from First Citizens and asking for your account or other sensitive information, please end the call and immediately call us at 866-567-7760 or visit your local branch.

Read more about privacy and security

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Get your questions answered

FAQ

People often ask us

Absolutely. Your deposits at First Citizens are protected up to at least $250,000 by the FDIC.

As added assurance, we have over a 120-year banking history. As one of America's largest family-controlled banks, we're known for our stability, financial discipline and long-term focus. Our time-tested strategies ensure that we'll be here for you now and in the future.

We take protecting your personal information seriously, and use state-of-the-art security technology to safeguard your account information. There are also some simple steps you can take to increase the security of your personal information.

The first thing you can do is to use strong passwords and user IDs. Hackers always go for the most obvious passwords and login IDs. So think of a phrase, a song lyric or quote and throw in some capital letters, numbers and symbols. And never use personal information such as family names, birthdates, phone numbers, etc.

It's also very important that you don't give your personal information to anyone who contacts you by phone, web, email or text message. Personal information includes your Social Security number, account numbers or any other information that can be used to personally identify you.

To report suspicious activity, contact us immediately at 866-567-7760.

You can also place a fraud alert on your credit file to prevent fraudsters from opening new accounts or making changes to your existing accounts. You only need to notify one credit bureau—the one you choose will notify the other credit bureaus.

Equifax: 800-525-6285

TransUnion: 833-395-6938

Experian: 888-397-3742

If you receive a suspicious email or text message, don't respond, click on links or open attachments. If we reach out to you by phone, we won't ask for confidential information—such as your card PIN, access code or online banking password.

Be on the lookout for phone calls, emails or texts from even legitimate sounding companies that either solicit your assistance or offer to help. Never give out your Social Security number, bank account numbers or other personal information to companies or individuals unless you initiated the conversation.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.