Privacy and Security

We take protecting your personal information seriously

Learn how we keep your information secure

We know protecting your personal information is important to you. That means it's important to us, too. That's why we implement top-of-the-line security for your accounts and provide you with useful information to help you protect yourself and your finances.

  • We use data encryption
  • Our employees are trained on the importance of confidentiality
  • We follow stringent internal and external security standards

Here's how we protect you when you bank online

Unique Identifiers

You need a valid access code to access certain account and financial information.

Encryption

We use Transport Layer Security technology to ensure data is protected in transit.

Security Guarantee

Be confident knowing that you're covered against unauthorized transactions on your accounts.

Timeout

Your session in our online application will automatically end after a period of inactivity.

California Residents

The CCPA provides California consumers with specific access, data portability and deletion rights. Call or email us to submit a verifiable consumer request form to exercise your right.

Online Information Practices

Find out what information we collect, how we use it and how we protect your privacy.

Security for All Your Accounts

Our secure log in process for Digital Banking is one more way we're working hard to protect your financial information.

Additional Protection for Your Business

We use multi-factor authentication (MFA) to better protect your financial information against cyber criminals.

Read more about privacy and security

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Contact Fraud Central

Call us at 866-567-7760 for a lost or stolen checkbook; ATM, debit or credit card fraud; an unauthorized electronic draft; check fraud; identity theft, or any other fraud concern.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.