How to Report Suspicious Email

Phishing is an attempt by internet fraudsters to lure you into giving out personal information. Most of these phishing attempts use email and web links to help the fraudsters steal your identity.

If you receive a suspicious email that appears to be from First Citizens, please follow these steps to report it:

  • Never follow the instructions in the email or click on anything in the email
  • Forward the suspicious message to
  • Delete the email
  • If additional information is needed, you'll be contacted

If you suspect fraudulent activity or have already provided confidential information (your password, credit card number, secret word, PIN, Social Security number, etc.) using a suspicious website or email link, call us immediately at 866-567-7760.

Fraud Central

You can report fraud by calling our Fraud Central line at 866-567-7760. The main menu options include:

  1. Lost or stolen checkbook
  2. ATM, debit or credit card fraud, or unauthorized electronic draft
  3. Check fraud, identity theft or other fraud concerns

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

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