Support

How can we help?

FAQ

People often ask us

We're unable to accept address changes from an email. Please use one of the following methods to change your address.

  • Log in to Digital Banking and select Profile & Preferences then Profile and Contact Info
  • Call our Customer Care Center at 888-FC DIRECT (888-323-4732) between 7 am and 11 pm ET 7 days a week
  • Visit a local branch
  • Submit a written request to:
    First Citizens Bank
    Attn: Data Integrity - DAC54
    PO Box 27131
    Raleigh, NC 27611

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. The FDIC protects depositors against the loss of their insured deposits if an FDIC-insured bank or savings association fails. FDIC insurance is backed by the full faith and credit of the United States government.

First Citizens branch locations will be closed in observance of the following federal holidays.

If you need to take care of your banking during the holidays, we’ve got you covered. With our secure ATMs and Digital Banking, you can access your accounts anywhere, anytime.

If you and your family have $250,000 or less in all of your deposit accounts at the same insured bank or savings association, you do not need to worry about your insurance coverage - your deposits are fully insured. A depositor can have more than $250,000 at one insured bank or savings association and still be fully insured provided the accounts meet certain requirements. In addition, federal law provides for insurance coverage of up to $250,000 for certain retirement accounts.

To instantly calculate your coverage, use the EDIE the Estimator, created by the FDIC.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.