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Security & Fraud Insights

A few insights for your security


People often ask us

Yes. First Citizens direct deposit service offers you the convenience of recurring automatic deposits into your accounts with same-day access. Deposits can be distributed across multiple First Citizens accounts. Online alerts let you know when your money has been deposited. Learn more about direct deposits.

Qualifying deposits may include salary, pension, Social Security and Supplemental Security Income (SSI) benefits and other regular monthly income.

Direct deposit with your employer can be set up by downloading and filling out the direct deposit form (PDF).

You'll need to give the completed form, your First Citizens account and ABA routing number to your employer's payroll department.

Direct deposit of federal payments can be set up in several ways:

We're unable to accept address changes from an email. Please use one of the following methods to change your address.

  • Log in to Digital Banking and select Profile & Preferences, then Profile and Contact Info.
  • Call our Customer Care Center at 888-FC DIRECT (888-323-4732) from 8 am to 9 pm ET Monday through Friday and from 8 am to 8 pm ET Saturday and Sunday.
  • Visit a local branch.
  • Submit a written request to:
    First Citizens Bank
    Attn: Data Integrity - DAC54
    PO Box 27131
    Raleigh, NC 27611

First Citizens branch locations will be closed in observance of the following federal holidays.

If you need to take care of your banking during the holidays, we’ve got you covered. With our secure ATMs and Digital Banking, you can access your accounts anywhere, anytime.

Additional Support

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Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.