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May Q&A: Available now
This month, the Making Sense team answers client questions related to trade policy developments and their impacts on key economic issues.
We deliver individualized service, customized technology, smart savings solutions and operational efficiency for community association management companies and their homeowners associations.
Valuable solutions
Choose from a broad suite of banking solutions to help meet your growth goals.
National reach
We're an experienced industry leader with national scale and dedicated regional presence.
Client focused
We stand by our commitment to service excellence, every step of the way.
First Citizens Bank Community Association Banking.
The expertise to help you grow your communities and your business.
We serve the HOA industry with market-leading community association banking products matched with innovation and award-winning technology.
Secure your community association management company and HOA deposits with CDs, checking, money market accounts, sweep accounts and more.
We also offer FDIC-protected solutions, including: CDARS®, the Certificate of Deposit Account Registry Service® and ICS®, the IntraFi® Cash Service℠.D
We have the financing solutions you need to add a clubhouse, pool, community center or playground, or to improve structures and roads. Our experts will walk you through all the options and guide you to the best solution for your unique situation. We're by your side at every step.
Financial expertise
Our experienced community association lenders will meet with your board members, attend community meetings and explain financing solutions.
Lending solutions
We offer several HOA lending solutions including standard term loans, revolving lines of credit and quick-term HOA loans.
Fast approval
Your turnaround time could be as quick as 3 to 5 days for revolving credit and quick term or 10 to 12 business days for standard-term HOA loans.D
We put our strength and experience to work for our community association banking customers with our suite of digital solutions. These easy-to-use, agile tech products are used for payment processing, customer information, data management and more.
Integrate your banking and payment information with your community management software system to get secure, quick access to all your data in one system.
Automate your payables process from invoice receipt to payment. Vendor Pay gives you real-time visibility into your payment stream and customized workflows, as well as the flexibility to use multiple payment options and integrate existing accounting software.
Residents and HOA members have access to our simple, easy-to-use payment system for association assessments, fees for amenities such as pool keys, access cards and common area rentals, as well as event fees and other payments. Save time and maximize efficiency for your customers—and your back office. As part of Property Pay, you get access to our administrative tool, Manager Pay, with powerful search functionality and the detailed data you need to manage payment information.
Reduce manual processes, get detailed data and create efficiencies for your property management company and the communities you serve.
Our high-speed capture equipment quickly processes your lockbox payments. Plus, our team of payment experts validates exceptions, increasing the number of items processed.
Manage your community association and HOA needs everywhere you go. Our First Citizens Business Visa® credit card helps reduce the risk of carrying cash and writing checks. Plus, you'll save interest and pay no annual fee.
We work with the majority of community association management software companies through our integration solution, First Citizens API Integrate. Learn more about what integrations are available for your software.
As a leader in the industry, we listen to our clients and seek their input on the products and services they need. We strategically invest in technology solutions and work with you to ensure your community associations and board members have the tools to efficiently support their communities on a daily basis.
We have a team of experts across the US dedicated to the community association management industry. Our seasoned experts have more than 350 years of industry experience and are actively involved in the industry and their communities.
We understand each community comes with a unique set of individuals and requirements. We collaborate with you to ensure your association members, board of directors and employees have the tools to efficiently manage your communities.
Yes. Property Pay is an easy-to-use, secure payment solution for association assessments and fees for amenities such as pool keys, access cards and common area rental, as well as event fees and other payments. Designed to improve the payment experience for your HOAs and their association members, Property Pay helps save time and maximize efficiency for them—and for your back office.
Account openings and credit are subject to bank approval.
Deposit placement through CDARS or ICS is subject to the terms, conditions and disclosures in applicable agreements. Although deposits are placed in increments that do not exceed the FDIC standard maximum deposit insurance amount (SMDIA) at any one destination bank, a depositor's balances at the institution that places deposits may exceed the SMDIA (e.g., before settlement for deposits or after settlement for withdrawals) or be uninsured (if the placing institution is not an insured bank). The depositor must make any necessary arrangements to protect such balances consistent with applicable law and must determine whether placement through CDARS or ICS satisfies any restrictions on its deposits. A list identifying IntraFi network banks appears at https://www.intrafi.com/network-banks. The depositor may exclude banks from eligibility to receive its funds. IntraFi, ICS, CDARS and Certificate of Deposit Account Registry Service are registered service marks of IntraFi Network, LLC. IntraFi Cash Service is a service mark of IntraFi Network, LLC.
CDARS Products:
Term offerings depend on the availability within the IntraFi network. Not all offerings may be available at all times. Rates subject to change. Offer subject to change.
Assumes loan package is complete and no additional information is needed.
Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.
NMLSR ID 503941
Treasury & Cash Management
Electronic Bill Presentment & Payment
Investment & Retirement Services
Community Association Banking
Equipment Financing & Leasing
Credit Cards
Merchant Services
Insurance
Email Us
Please select the option that best matches your needs.
Customers with account-related questions who aren't enrolled in Digital Banking or who would prefer to talk with someone can call us directly.
Ready to learn more about our HOA solutions? Complete the form below, and a member of our community association banking team will be in touch to help answer your questions.
For customer service inquiries, please contact 866-800-4656, and select option 3.
Fields denoted with an asterisk (*) are required.