Skip to main content

First Citizens Bank Customer Service
Personal

888-323-4732

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

Automated system available 24/7

919-716-4588

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

Automated system available 24/7

877-532-2669

Monday to Friday: 8 am to 8 pm ET

866-567-7760

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

800-845-3161

Monday to Friday: 8:30 am to 8 pm ET

Talk to a mortgage banker

800-543-9000

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

888-514-6846

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

866-645-1694

Monday to Saturday: 8 am to 9 pm ET

Sunday: 8 am to 6 pm ET

540-561-4707

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

877-206-3818

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

800-562-1337

Monday to Friday: 8 am to 9 pm ET

Saturday and Sunday: 8 am to 8 pm ET

888-322-4678

Monday to Friday: 8 am to 5 pm ET

866-322-5433

Monday to Friday: 8 am to 5 pm ET

866-800-4656

Monday to Friday: 9 am to 8 pm ET

ServicePropertyPay@FirstCitizens.com

855-462-2652

Monday to Friday: 9 am to 9 pm ET

Saturday: 10 am to 6 pm ET

FAQ
People often ask us

When calling First Citizens Direct (888-323-4732), you can say things like:

  • Account balance
  • Recent transactions (all transactions, withdrawals, deposits or checks)
  • Stop payment
  • Make a payment
  • Transfer funds
  • Get check information
  • Activate a card
  • Report a lost, stolen or damaged card
  • Freeze or unfreeze a card
  • Report fraud
  • Dispute a transaction
  • Brokerage/trading/investment
  • Reorder checks
  • Digital Banking
  • Check your rewards balance

When calling Credit Card Activation (888-514-6846) or Debit Card Activation (800-562-1337) from the number on the sticker of a new credit card, you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

When calling the Credit Card Servicing Center (800-543-9000), you can say things like:

  • Recent transactions
  • Report a lost, stolen or damaged card
  • Activate a card
  • Freeze or unfreeze a card
  • Make a payment
  • Report travel
  • Report fraud

Need something else?

View contact information for other departments at First Citizens.

Please see the Zelle® Terms of Service.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services, and content on any third-party website.

Third parties mentioned are not affiliated with First-Citizens Bank & Trust Company.

Bank deposit products are offered by First-Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941