When calling First Citizens Customer Services for Business Digital Banking or Commercial Advantage (866-322-4249), you'll be prompted to give a reason for your call for proper routing. To use our 24-hour automated services, you can say "Commercial Advantage," "Digital Banking," "Remote Deposit," "ACH," "Wires," or other product names.

When you call the number on the sticker of a new business credit card for Credit Card Activation (888-514-6849) or Debit Card Activation (800-562-1337), you'll be asked to enter your 16-digit card number along with additional information. Upon successfully authenticating, your card will be activated.

When calling the Credit Card Servicing Center (800-543-9000), you'll first be asked questions to authenticate your account. If you're unable to authenticate, you'll be sent to speak to a representative.

The following self-serve options are available when the Credit Card Servicing Center is selected:

• Make a payment
• Check your card balance
• Report travel
• Freeze or unfreeze a card
• Check your digital wallet

A representative can help you with:

• Reporting fraud
• Requesting a credit increase
• Other types of support