Security & Alerts
We make it easy to stay alert and secure
Monitor your account activity and stay secure with Digital Banking
Keep Tabs on Your Accounts
Enroll in text and email alerts to help you keep on top of your account activity.
- Customize alerts to notify you when certain transactions occur
- Get daily balance updates
- Find out when your overdraft protection is used
Get Notified of Card Activity
Set up text and email alerts to notify you of card activity.
- Get alerts for debit or credit card transactions
- Find out when your account number was used without a card present
- Get payment due date reminders and balance alerts
Keep Your Accounts Secure
Set up security alerts for a heads up on possible fraudulent activity and stay one step ahead of identity theft.
- Get notified when someone is logging into your account
- Be alerted if your contact information is changed
- Find out if your login ID or password is changed
The same secure banking you've come to rely on us for in person, online
We'll automatically send you alerts if your account credentials change.
Temporarily freeze or unfreeze your card if it's lost or stolen, or if you suspect fraud.
Rest assured that all your confidential account information is protected.
Your money is insured by the Federal Deposit Insurance Corporation.
People often ask us
Nothing prevents you from logging in to Digital Banking from an airport kiosk, a public library computer, a hotel lobby computer or any other public device, but those devices are at high risk of being modified by criminals to steal your user ID, password and security question answers. Features like Bill Pay can even be abused by criminal software to steal money while your are logged in without you knowing. If you can wait until you have access to a private device, please wait until then.
Alternatively, we offer mobile banking, which would be safer than using a public device.
You can change your login ID and your password by selecting Forgot ID/Password? link in our login box. When changing your login ID or password, please follow these guidelines.
- Login IDs must be 6 to 14 characters.
- Your login ID can't be the same as your password.
- Passwords are case sensitive and must be between 8 to 14 characters long, and must include at least one uppercase letter, one number and one special character.
If you've forgotten your user ID and your password, call our Customer Care Center to have your credentials reset.
Yes. The first time you log in from a new device, you'll need to answer a security question. If it's a computer you use often and always physically control, you may choose to register it. Then your secure login will recognize you on both computers. Never choose to register a public device.
After you have logged in, click the Customer Service tab and then the Update My Profile link. From this page you can reset your user ID, password and security questions. If you can't log in, you can call the Customer Care Center to have your secure login reset.
Your account will be locked after repeated failed attempts. You must call the Customer Care Center to have your secure login reset. This will allow you to re-enroll next time you log in and select and answer new security questions. You can change your security questions anytime by logging into Digital Banking, going to the Customer Service tab, and clicking the Update My Profile link.
First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.
Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.