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Being a teen is hard enough. Help us support Teen Cancer America to improve their quality of care.
We're committed to serving companies as they expand and succeed. The proof is in our success stories.
May Q&A: Available now
This month, the Making Sense team answers client questions related to trade policy developments and their impacts on key economic issues.
Enroll in text and email alerts to help you keep on top of your account activity.
Enroll in text and email alerts to notify you of card activity.
Enroll in security alerts for a heads up on possible fraudulent activity and stay one step ahead of identity theft.
Security Alerts
We'll automatically send you alerts if your account credentials change.
Card Freezes
Temporarily freeze or unfreeze your card if it's lost or stolen, or if you suspect fraud.
Advanced Security
Rest assured that all your confidential account information is protected.
Insured
Your money is insured by the Federal Deposit Insurance Corporation.
Alerts can help you manage your money and stay in touch with your accounts any time through email or text message. Some security alerts are required and will keep you informed about changes to your online profile. Other alerts are optional and will notify you of specific activity occurring on your accounts, such as:
Security alerts are real-time emails or text alerts that tell you when your account has been accessed, when there's an attempt to change your login ID or password, or when changes are made to your profile. To learn more, log in to Digital Banking and select Alerts, then Security Alerts, or visit our Alerts page.
Yes. The first time you log in from a new device, you'll receive a one-time secure access code. If the device you’re accessing Digital Banking from is a computer you use often and always physically control, you may choose to register it. Then, whenever you log in, you'll be recognized on the computer. Never choose to register a public device.
A secure message is a correspondence between you and First Citizens Bank through the Message Center section of Digital Banking. You can send us a message if you have a question, encounter an issue or have general feedback and a representative will respond within 2 business days.
Secure login protects you from unauthorized online access to your accounts. It includes security layers that may be used to confirm your identity and also allows you to be sure you're at our secure online website before you enter your password.
Secure messages and certain alerts are delivered in real time. However, there are some alerts, such as a daily balance summary and a balance over/under alert that are sent each morning.
You can change your login ID and your password by selecting Forgot ID/Password? link in our login box. When changing your login ID or password, please follow these guidelines.
If you've forgotten your user ID and your password, call our Customer Care Center to have your credentials reset.
Please see our Digital Banking Fee Schedule and Digital Banking Agreement (PDF).
First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.
Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.
Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.
NMLSR ID 503941
Treasury & Cash Management
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Please select the option that best matches your needs.
Customers with account-related questions who aren't enrolled in Digital Banking or who would prefer to talk with someone can call us directly.