Contact Us

Call Us

We’re here to help. Please call First Citizens Direct (our general customer support) or business-specific support centers to speak to a knowledgeable associate or to bank by phone. Or, you can request a call », opens a modal dialog

Hours:

Automated system 24 hours a day, 7 days a week

Customer service reps available 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

General Customer Support

1.888.FC DIRECT(1.888.323.4732)
Direct - 919.716.4588

Menu Options

Select from the menu below for additional details

Our speech system menu options are based on your active FCB accounts

  • Check account balances
  • Place stop payments
  • Verify debits posted to your account
  • Verify deposits
  • Verify transactions posted to your accounts
  • Report fraudulent activity on lost cards
  • Transfer funds
  • Make loan payments

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time

Accounts include:

  • Checking
  • Savings
  • CDs
  • IRAs
  • Money Market
  • Digital Banking
  • Visa® Debit Card
  • All Loans and Mortgages

Hours of Operation:
Automated system 24 hours a day, 7 days a week with Customer Service Representatives available 7:00 a.m. to 11:00 p.m. Eastern time

  • Digital Wallet
  • Debit Cards
  • Credit Cards
  • Report Lost/Stolen cards
  • Freeze or Unfreeze Debit/Credit Card
  • First Citizens Security Alert

Hours of Operation:
Digital Banking
Monday - Sunday 7:00 a.m. to 11:00 p.m. Eastern time

Additional Services:
BillPay Support
SignOn Assistance

Hours of Operation:
Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time

  • Trading Desk
  • Speak to Brokerage Call Center Representative

  • Provides Recorded Information on Annual Tax Mailings, Including Forms 1099 and 1098

Hours:

Monday - Saturday 7:00 a.m. to 11:00 p.m. Eastern time

Automated Account Information available 24 hours a day, 7 days a week

General Customer Support

1.866.FCB 4BIZ(1.866.322.4249)

Menu Options

Select from the menu below for additional details

Our speech system menu options are based on your active FCB accounts

Hours of Operation:
Monday - Sunday 24 hour availability

  • Check account balances
  • Place stop payments
  • Verify deposits
  • Verify debits posted to your account
  • Reorder checks
  • Transfer funds
  • Make loan payments

  • Unlock or Reset password

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time

  • Login Assistance
  • Installing scanners
  • Training
  • General Support

  • Bill Pay assistance

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time

Accounts include:

  • Checking
  • Savings
  • CDs
  • IRAs
  • Money Market
  • Business Online Banking Advantage®
  • Visa® Debit or Credit Cards
  • Loans

  • Google Authenticator Support
  • Trusteer Rapport Support

  • Business Online Banking site navigation assistance
  • Set up approval workflows
  • Change permissions
  • Adding and/or deleting users
  • Quickbooks/Quicken Support
  • Assistance with Treasury products
  • Fee inquiries and breakdowns
  • Detailed account information

Corporate Office

-
1.919.716.7000, opens this phone number in your telephone application

Hours: Monday — Friday 8:00 a.m. to 5:00 p.m. Eastern time

Insurance

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1.888.FCB INSURE, opens this phone number in your telephone application
(1.888.322.4678)

Hours: Monday — Friday 8:00 a.m. to 5:00 p.m. Eastern time

Mobile Banking

-
1.855.322.6624, opens this phone number in your telephone application

Hours: Monday — Sunday 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

Merchant Services

-
1.800.564.1774, opens this phone number in your telephone application

Hours: Monday — Friday 8:00 a.m. to 5:30 p.m. Eastern time

Mortgage Customer Service

-
1.800.845.3161, opens this phone number in your telephone application

Hours: Monday — Friday 8:30 a.m. to 6:00 p.m. Eastern time

Report fraudulent account activity

-
1.866.567.7760, opens this phone number in your telephone application

Hours: 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

Personal & Business Credit Cards

-
1.800.763.0356, opens this phone number in your telephone application

Hours: Monday - Friday 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

First Citizens Rewards® Center

-
1.866.645.1694, opens this phone number in your telephone application

Hours: 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

Outside United States Credit Card

-
1.540.561.4707, opens this phone number in your telephone application

Hours: 24 hours a day, 7 days a week

Life Insurance - 1.866.FCB LIFE, opens this phone number in your telephone application(1.866.322.5433)

Hours: Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time

Email Us

If it’s more convenient, you can send us an email. We’ll be sure to respond to your question within two business days.

Email UsSEND US A MESSAGE, opens a modal dialog

Visit Us

If you'd like to speak with us in person, please visit your local First Citizens branch.

Visit UsFIND A BRANCH NEAR YOU