Contact Us

Call Us

We’re here to help. Please call our general customer or business-specific support centers to speak to a knowledgeable associate or to bank by phone. Or request a call »

General Customer Support

Automated system 24 hours a day, 7 days a week
Customer service reps available 7:00 a.m. to 11:00 p.m. Eastern time

1.888.FC DIRECT(1.888.323.4732)
Direct - 919.716.4588

Phone Menu

Press the number that corresponds to your area of interest

124-Hour Automated Banking Account Information

Use your Social Security number and PIN to:

  • Check account balances
  • Place stop payments
  • Verify deposits
  • Verify debits posted to your account
  • Reorder checks
  • Transfer funds
  • Make loan payments

2Apply for New Loan or Open New Account

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time
Saturday - Sunday 8:00 a.m. to 6:00 p.m. Eastern time

Accounts include:

  • Checking
  • Savings
  • CDs
  • IRAs
  • Money Market
  • Online Banking
  • Visa® Debit Card
  • All Loans and Mortgages

3Report a Lost or Stolen Card

Hours of Operation:
24 hours a day / 7 days a week

  • Credit Cards
  • Visa Debit Cards
  • ATM Cards

4Online Banking Support

Hours of Operation:

Personal Online Banking
Monday - Sunday 7:00 a.m. to 11:00 p.m. Eastern time

Business Online Banking
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time
Saturday 10:00 a.m. to 2:00 p.m. Eastern time

5Brokerage or Asset Management Accounts

Hours of Operation:
Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time

  • Trading Desk
  • Speak to Brokerage Call Center Representative

6ATM or Visa Debit Cards

  • Activate a Card
  • Ask Questions

7Request Tax Information

  • Provides Recorded Information on Annual Tax Mailings, Including Forms 1099 and 1098
  • Press 0 to ask specific questions about your taxes

0Speak with a Telephone Service Representative

Hours of Operation:
Monday - Sunday 7:00 a.m. to 11:00 p.m. Eastern time

Business Customer Support

Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time
Saturday 10:00 a.m. to 2:00 p.m. Eastern time

1.866.FCB 4BIZ(1.866.322.4249)

Phone Menu

Press the number that corresponds to your area of interest

1Sign in and Password Support

  • Unlock or reset security questions or password

2Remote Image Deposit

  • Login Assistance
  • Installing scanners
  • Training
  • General Support

3Access to Automated Account Information

  • Check account balances
  • Place stop payments
  • Verify deposits
  • Verify debits posted to your account
  • Reorder checks
  • Transfer funds
  • Make loan payments

4Open or Apply for a new Business Account (Existing Customers)

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time
Saturday - Sunday 8:00 a.m. to 6:00 p.m. Eastern time

Accounts include:

  • Checking
  • Savings
  • CDs
  • IRAs
  • Money Market
  • Business Online Banking Advantage®
  • Visa® Debit or Credit Cards
  • Loans

5All other Business Services

  • Business Online Banking site navigation assistance
  • Set up approval workflows
  • Change permissions
  • Bill Pay assistance
  • Adding and/or deleting users
  • Quickbooks/Quicken Support
  • Assistance with Treasury products
  • Fee inquiries and breakdowns
  • Detailed account information

6Repeat the menu

Other Important Numbers

..............................................................................................................1.888.FCB INSURE(1.888.322.4678)

Hours: Monday – Friday 8:00 a.m. to 5:00 p.m. Eastern time

..............................................................................................................1.855.322.6624

Hours: Monday – Sunday 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

..............................................................................................................1.800.564.1774

Hours: Monday – Friday 8:00 a.m. to 5:30 p.m. Eastern time

..............................................................................................................1.800.845.3161

Hours: Monday – Friday 8:30 a.m. to 5:00 p.m. Eastern time

..............................................................................................................1.866.567.7760

Hours: 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

..............................................................................................................1.800.763.0356

Hours: Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern time

..............................................................................................................1.866.645.1694

Hours: 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

..............................................................................................................1.540.561.4707

Hours: 24 hours a day, 7 days a week

..............................................................................................................1.866.FCB LIFE(1.866.322.5433)

Hours: Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time

Email Us

If it’s more convenient, you can send us an email. We’ll be sure to respond to your question within two business days.

Email UsSEND MESSAGE

Visit Us

If you'd like to speak with us in person, please visit your local First Citizens branch.

Visit UsFIND A BRANCH NEAR YOU

Popular Questions

View all FAQs »
Email your question or comment

Thank you for your inquiry. A First Citizens Representative will contact you shortly.

An error occurred while sending your request. Please try again.

To get additional information or to send a comment about First Citizens Bank, our products and services, please complete the online form below.

* indicates required field

Request a Call

Thank you for your inquiry. A First Citizens Representative will contact you shortly.

An error occurred while sending your request. Please try again.

Would you like to know more about our products and services? Give us your name, phone number, area of interest and what time is convenient for you. We will have a qualified First Citizens associate contact you to answer your questions.

* indicates required field

Personalize Your Banking Experience

First Citizens Bank product offerings differ from region to region. In order to accurately display information on accounts, rates and special promotions specific to your area, please enter your 5-digit ZIP Code below.

Email

Thank you for your inquiry. A First Citizens Representative will contact you shortly.

An error occurred while sending your request. Please try again.

To contact , please complete the following form.

* indicates required field

Deposit cash or checks without an envelope 24 hours a day, seven days a week

Learn more »

Please Upgrade your browser

Your Browser Is Not Supported – Please Upgrade

In order to view and use certain First Citizens Bank products, services and webpages, we recommend that you use a current version of one of the following browsers. You can upgrade your existing browser by clicking one of the links below. You will need to restart your computer in order to complete the upgrade.

We strongly recommend that you upgrade now.

If you do not upgrade your browser, you may experience functional or display issues on the pages you are attempting to access.