Welcome to First Citizens

With more than a century of experience serving the financial needs of our customers, First Citizens is a bank people trust for strength, stability and long-term relationships. We look forward to bringing you even more products and services, more locations and more opportunities to help you manage your finances.

The familiar community bank spirit of OneWest Bank is still here, as is the friendly service you're accustomed to. We're a family-controlled bank, and we're true to the people and the neighborhoods we serve.

We understand that so much depends on what you do with your money, and we appreciate this opportunity to demonstrate that your priorities always come first. Welcome to First Citizens.

Transition details
What OneWest Bank customers need to know

YOUR TRANSITION TO FIRST CITIZENS
What you can expect

Now that we've merged our talents, systems and resources, you'll discover an even stronger financial partner by your side.

  • Personal banking customers will gain attractive account choices, overdraft protection, new mortgage and auto financing opportunities, sophisticated wealth management, and a whole new level of nationwide banking
  • For business customers, we offer a strong lineup of comprehensive banking services along with all the leading strength you need to open new pathways for growth
  • You can count on our commitment to building personalized solutions that ensure financial health and wellness for you, your family and your business

Our Forever First promise

Forever First® means the name on our door will stay the same for years to come.

Forever stable

Taking care of customers—year in, year out—isn't just our track record. It's our promise.

Forever family

We're America's largest family-controlled bank, led for three generations by members of one family.

Your transition timeline

Here's a look back at the key dates for your transition.

Friday, June 10
Welcome package

We mailed a First Citizens welcome package that included all the key things you needed to know and do.

Week of June 20
New debit card

If you had a OneWest Bank debit card, we sent you a First Citizens Visa® Debit Card in the mail. We also sent you a new PIN in a separate mailing.

Friday, July 15
OneWest Bank access ended

You could start using your First Citizens Visa® Debit Card beginning July 15. Your OneWest Bank debit card stopped working, and access to OneWest Bank ended.

SATURDAY AND SUNDAY, JULY 16 AND 17
Conversion weekend

OneWest Bank branches closed over the weekend as we transitioned your service to First Citizens. During this time, online and mobile banking were temporarily unavailable.

Monday, July 18
Transition completed

Your accounts became First Citizens accounts. Online and mobile access became available the morning of July 18, 2022.

You can begin to use your new network of more than 550 branches in 22 states.

FAQ
People often ask us

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Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender.

NMLSR ID 503941