Digital Banking

Bank with us wherever you are

Account Management
Manage all your accounts in one place

  • Easily set up and manage your budgets
  • See your statements and order checks
  • Track spending and see where your money goes

Payments & Transfers
Transfer money and make payments

  • Transfer money between accounts
  • Pay bills and set up recurring payments
  • Send money to people you trust with Zelle®

Mobile Banking
Bank from anywhere on your phone

  • Manage your accounts
  • Log in with Face ID®, Touch ID® or secure passcode
  • Deposit checks from home or on the go

Security & Alerts
Stay alert and keep your accounts secure

  • Lock your card and change your debit PIN
  • Set up alerts to monitor transactions and cards
  • Get notified of login attempts and fraudulent activity

See how Digital Banking works in real life

Our Digital Banking features make it easy for you to bank on your terms. Manage your accounts, track spending, create budgets, and transfer money between family and friends.

Watch this video to see how First Citizens Bank Digital Banking works

[Music]

Dad: Kids you gotta listen to this!

Daughter: One second, Dad!

Son: What about a weed trimmer?

Daughter: We should get him something special this year.

Son: Let's hear it.

[Silence]

Daughter: What about fixing up his old guitar.

Son: The one he used to play in college? That thing is destroyed.

Mom: He is always talking about dusting it off.

Son: True.

Daughter: So, I'll open a separate account for family projects and we all can contribute however we want.

Son: You can do that?

Mom: I think it's a great idea.

Daughter: Come on. Are you going to send me money?

Son: If you're good to do that, I'll send money over now.

Daughter: Cool. Alright, so I'll text you the last four digits of the account as soon as it's up. And I'll include grandma.

Son: Cool.

Father's friend: Wow, I haven't seen that axe since our last tour!

Daughter: You think we can fix it?

Father's friend: With a little luck, absolutely. I'll text you the number for my friend's shop.

Daughter: Thanks, Macon.

Father's friend: Course, I can send some money now if you're on Zelle?

Daughter: Yep, don't forget it's linked to my phone number.

Father's friend: Awesome. Incoming!

Daughter: Ah! I'm so excited!

[Music over muted voices]

Dad: Letter from Grandma.

Daughter: Oh, thanks.

Dad: How's the research project going?

Daughter: It's good.

Dad: Alright.

[Music over muted voices]

Daughter: [Laughs] I hope so too.

Daughter: Happy birthday, Dad.

Dad: You got me.

Son: Lets see what you got old man!

Dad: Alright

[Music]

Mom: I remember this one!

Dad: [Laughs]

Son: There we go.

[Music]

FAQ
People often ask us

You can easily enroll in Digital Banking on our homepage by selecting the Enroll Now link located in the login box. You'll need an active First Citizens account to get started. If you don't have an account, you can open one online, visit your local branch or give us a call.

When logging in to Digital Banking for the first time, visit our homepage and select First Time Log In from the login box. Enter the login ID you selected when you opened your account, and follow the steps to receive and enter your one-time Secure Access Code.

If you'll be using the device regularly, we recommend selecting the option to Register Device to avoid entering a temporary Secure Access Code every time you log in.

You'll get immediate access to begin using Digital Banking once your enrollment is complete.

After you have logged in, select Profile and Preferences from the left navigation menu and then select Login Preferences. From this page you can reset your login ID, password and secure delivery method (the way you'll receive your one-time secure access code). If you're in the Digital Banking app, you can also manage fingerprint and 4-digit PIN access. If you can't log in, you'll have to call the Customer Care Center to have your secure login reset.

Your session will time out when there's no activity between your browser and our website for a certain period of time. Selecting buttons or following links creates activity between your browser and our website. However, typing into a field doesn't. If there's no activity for the specified timeout period, your Digital Banking session will end and you'll have to log back in.

Account openings and credit are subject to bank approval.

Please see our Digital Banking Fee Schedule and Digital Banking Agreement (PDF).

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc.  Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941