Awards and Recognition

Our latest honors

Greenwich Excellence, Best Brand Awards

We're proud to join the list of 2020 Greenwich Excellence and Best Brand Award winners. We received a total of 14 Greenwich Excellence Awards, recognizing the company as a leader in small business and middle market banking in 2020.

"First Citizens once again is pleased to receive Greenwich Excellence Awards that reflect our standing as one of the top banks for small and mid-sized businesses in the United States," said Patrick Noble, business services executive for First Citizens Bank. "For 123 years, businesses have trusted First Citizens to help them manage and grow their money. Whatever their strategic needs—from increasing efficiencies to maximizing cash flow to laying a foundation for long-term growth—we're here to help."

2020 Greenwich Awards and Recognitions

Best Brand

  • Ease of Doing Business
  • Trust

Cash Management

  • Customer Service
  • Ease of Product Implementation
  • Overall Satisfaction

Additional Awards

  • Likelihood to Recommend
  • Overall Client Satisfaction
  • Overall Satisfaction with RM (Relationship Manager)
  • Proactively Provides Advice

Middle Market Awards

  • Best Brand - Ease of Doing Business
  • Cash Management - Overall Satisfaction

South Regional Awards

  • Cash Management - Overall Satisfaction
  • Likelihood to Recommend
  • Overall Satisfaction

"We understand that a bank is about more than just a collection of products and services. It’s about providing experience, guidance and help when our clients need it."

-Brendan Chambers, Commercial Banking and Middle Market Sales Director

Year After Year

This is the fourth consecutive year in which First Citizens has been awarded multiple Greenwich Excellence and Best Brand Awards. In 2019, we received a total of 18 Greenwich Excellence and two Best Brand awards. In 2018, we topped the list again, taking home another 15 Greenwich Excellence and Best Brand Awards.

"The Greenwich Awards signify the confidence that middle market companies place in us and the satisfaction they have with our services," said Brendan Chambers, commercial banking and middle market sales director for First Citizens Bank.

About the Greenwich Excellence and Best Brand Awards

Greenwich Associates is the leading global provider of data, analytics and insights into the financial services industry.

For 2020 honors, Greenwich Associates evaluated the small business banking and middle-market platforms of more than 600 banks. Of these, only 32 have the distinctive quality required to win a Greenwich Excellence Award for small business and 30 for the middle market.

  • Awards in the small business category are based on over 12,000 interviews with businesses with sales of $1 to 10 million across the country.
  • Awards in the middle market category are based on over 11,000 interviews with businesses with sales of $10 to 500 million across the country.
  • Best Brand – Overall and by product is awarded to providers that are statistically differentiated in earning consideration among customers and non-customers.
  • Best Brand – Ease of Doing Business and Trust awards are based on distinctive customer ratings.

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