Awards and Recognition

Our latest honors

Greenwich Excellence, Best Brand Awards

We're proud to join the list of 2021 Greenwich Excellence and Best Brand Award winners. We received a total of 22 Greenwich Excellence Awards, recognizing the company as a leader in small business and middle market banking in 2021.

"These awards place First Citizens among the top tier of business banks in the nation and are a testament to the quality and depth of services we provide our customers," said Patrick Noble, Middle Market Executive for First Citizens Bank. "For 124 years, we've worked alongside our business clients, building strong, mutual relationships and helping them grow and manage their money. These honors signify the great confidence they place in us, and we're extremely proud to be recognized by those we serve."

2021 Greenwich Awards and Recognitions

Best Brand

  • Trust
  • Ease of Doing Business
  • Values Long-Term Relationships

Cash Management

  • Customer Service
  • Ease of Product Implementation
  • Making Commercial Payments Easier
  • Overall Satisfaction
  • Product Capabilities

Additional Awards

  • Overall Satisfaction
  • Overall Satisfaction with RM (Relationship Manager)
  • RM (Relationship Manager) Proactively Provides Advice
  • Industry Understanding
  • Likelihood to Recommend

Regional Small Business Banking Awards

  • Overall Satisfaction - South region
  • Likelihood to Recommend - South region
  • RM (Relationship Manager) Proactively Provides Advice - South region
  • Cash Management - Overall Satisfaction - South region

National Middle Market Banking Awards

  • Likelihood to Recommend
  • Overall Satisfaction

Regional Middle Market Banking Awards

  • Likelihood to Recommend - South region
  • Cash Management - Overall Satisfaction - South region
  • Overall Satisfaction - South region

"Our clients know they can count on us for objective guidance, expertise and trusted advice along with high-quality services tailored for their business."

-Brendan Chambers, Middle Market Banking Executive for First Citizens Bank

Year After Year

This is the fifth consecutive year in which First Citizens has been awarded multiple Greenwich Excellence and Best Brand Awards. We garnered a total of 14 Greenwich Excellence and two Best Brand awards in 2020, 18 awards in 2019, and 15 awards in 2018.

"The Greenwich Awards show our commitment to helping customers achieve financial success and security that has endured throughout the years," said Brendan Chambers.

About the Greenwich Excellence and Best Brand Awards

Coalition Greenwich is the leading global provider of data, analytics and insights into the financial services industry.

For 2021 honors, it evaluated the small business banking and middle-market platforms of more than 500 banks. Of these, only 24 have the distinctive quality required to win a Greenwich Excellence Award for small business and 28 for the middle market.

  • Awards in the small business category are based on almost 13,000 interviews with businesses with sales of $1 to $10 million across the country.
  • Awards in the middle market category are based almost 10,000 interviews with businesses with sales of $10 to $500 million across the country.

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