First Citizens Insurance Services
My Insurance Center
Easily access your First Citizens insurance services from any device
Our online client portal is mobile, fast and available 24/7 to serve your needs.
See how it works
First Citizens Insurance Services—My Insurance Center
Life happens 24 hours a day, 7 days a week. Shouldn't your insurance be 24/7 too?
My Insurance Center from First Citizens Bank makes it easy to access your insurance documents, ask policy questions, or provide proof of insurance anytime, anywhere—right from your phone or computer.
Need proof of coverage at 8 am on a Saturday? No problem. Need to report a claim or request changes to your policy? You can do all of that too—whenever and wherever you are. Let's take a closer look.
Enjoy access to My Insurance Center right from the First Citizens Bank homepage. For quick and easy access, scan the QR code with your mobile phone to create a shortcut on your device. From one location, you can request to update your information; verify coverage, limits and deductibles; request to add a vehicle to your policy; or report property damage and upload pictures—without having to wait until the office opens.
When you're buying a new car and need proof of insurance, you can request an Auto ID card and have it sent right to your email address. If you have questions, you don't have to wait on hold. You can ask a question and have it routed directly to your customer service representative.
First Citizens Insurance business customers can take advantage of My Insurance Center to easily view current information; manage current certificates, vehicles, drivers and locations; and access claims reporting. From the tabs, they can quickly view policies, access an Auto ID card and issue a certificate.
My Insurance Center from First Citizens Bank provides mobile-optimized 24/7 online access to your insurance information wherever—and whenever—you need it. To get started, visit FirstCitizens.com, click the link to log in to My Insurance Center, and request to create an account. Your customized login will be emailed to you for access. It's that easy!
View policies and eDocs
Get access to your latest insurance documents and policy information.
Manage drivers and vehicles
Add or remove drivers and vehicles from your policies in just a few clicks.
Report a claim
It's crucial to file a claim while the details are fresh in your mind. Our online portal gives you the ability to upload claims-related documentation, including accident photos. The information you provide is sent directly to us so we can begin processing your claim.
Get faster service after-hours by contacting your carrier
If you would like to report a claim outside normal business hours, please contact your carrier directly for the fastest service. You can get your policy number from your policy or auto ID card.
View auto ID cards
Never worry about carrying around an expired auto ID card again. With our online portal you can get instant access to your current auto ID cards whenever and wherever you need them.
Insurance products are not insured by the FDIC or any federal government agency and are not a deposit or other obligation of, or guaranteed by, any bank or bank affiliate.
Insurance products offered in California are offered by First Citizens Investor Services, Inc., d.b.a. FCIS Insurance Solutions, Agency #6001908.