Digital Banking Transition

On July 18, your online access gets a boost

Powerful, secure, easy to use

First Citizens Digital Banking goes far beyond the basics to deliver a new set of tools that help you create and manage budgets, track your spending habits, set up all kinds of custom alerts, and get immediate warnings of fraudulent activity. And that's just a few of its advantages.

How to get started

  • Starting Monday, July 18, visit FirstCitizens.com or download the First Citizens Mobile Banking app to your mobile device or tablet.
  • Sign in using the Login ID mailed to you in a letter dated June 30, 2022. Follow the simple steps to confirm your identity and create your new password, then choose Register Your Device.
Digital Banking

Bank from anywhere with your mobile devices

Track your spending habits

Seamlessly move your money

Set alerts for transactions

Digital Banking

Bank from anywhere with your mobile devices

Track your spending habits

Digital Banking

Bank from anywhere with your mobile devices

Seamlessly move your money

Digital Banking

Bank from anywhere with your mobile devices

Set alerts for transactions

FAQ

Frequently asked questions about Digital Banking

If you're a OneWest Bank customer, online banking access will end at 6 pm PT on Friday, July 15. If you're a CIT treasury management customer, online banking access will end at 9 pm ET on Friday, July 15. After this time, you won't be able to view your balances and transactions, or initiate transactions and transfers. Your online banking access will resume at First Citizens on Monday, July 18.

Account transfers can't be converted, so you'll need to reschedule any future-dated account transfers and reestablish all recurring transfers.

Starting Monday, July 18, visit FirstCitizens.com from your desktop or laptop computer. You can also download the First Citizens Mobile Banking app to your mobile device or tablet.

Sign in using the Login ID mailed to you in a letter dated June 30, 2022. Follow the simple steps to confirm your identity and create your new password, then choose Register Your Device if you're logging in from a device you plan to use regularly.

Your bill pay payees will convert automatically, and your scheduled or recurring bill payments will continue to be paid without interruption. However, your bill pay transaction history and eBills won't automatically convert to First Citizens Digital Banking, so be sure to save your history and eBill information prior to Friday, July 15, at 6 pm PT.

Simply download our iPhone®, iPad® or Android™ app from the App Store® or Google Play™. Then on July 18, you can log in using the credentials you've already established for First Citizens Digital Banking. If you're signing in for the first time, use the Login ID sent to you in our letter dated June 30, 2022.

Yes. First Citizens offers a robust set of alerts that can be customized for a variety of account activities and conditions. Simply make note of the alerts you're currently using so you can easily reestablish them with First Citizens.

Just give us a call at 888-FC DIRECT (888-323-4732) starting on July 18. We're eager to make your online banking experience even more rewarding at First Citizens.

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc.  Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

Google Pay and the Google Pay logo are trademarks of Google, Inc.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.