Online Information Practices

Keeping you safe online

We understand the importance of customer privacy and want you to know what information we collect online, how we use it, and how we protect your privacy. This statement explains our online information practices when you interact with First Citizens Bank at any website or application that we own and control and when you interact with our applications on third-party websites (each, a "Site"), unless a different online statement is posted at a particular Site. By using a Site or interacting with a First Citizens page, application, or account on a third-party website, you consent to this statement, which includes your consent to our use and disclosure of information about you in the manner described in this statement.

Types of information collected

  • The internet address (referral site) which brought you to the Site.
  • Information about the device you are using such as type of device, operating system, web browser, and the IP address.
  • Pages you visited while on the Site and the time and duration of your visit.
  • Information that is collected through cookies and/or web pixels, as described below. It is important to note that cookies and web pixels do not capture any personally identifiable information.

Why does First Citizens collect this information?

  • For security purposes including maintaining a secure session, authenticating your computer and verifying transactions.
  • To provide you with an improved experience on the Site.
  • In order to share targeted product and service offers to you on the Site and other third party websites that you visit.

What are cookies?

Cookies are pieces of data stored on the device that you are using. A web server assigns these browser cookies to the browser on your device. Then, when you return to a site you have visited before, your browser sends this data back to the server to recognize you. Cookies cannot be used to retrieve any personally identifiable information stored on your computer, nor can they reveal any personal details pertaining to you. The cookies that we use do not contain viruses or cause any negative effects to your device.

You are able to browse anonymously if you set your browser to disable or delete cookies. However, disabling cookies for some services, such as Digital Banking, will impact your ability to login or use that service.

How does First Citizens use cookies?

Cookies and the information we gather through their use allow us to improve your online experience with First Citizens Bank and certain other sites and make it more personalized based on the interactions you have with us. We use cookies to evaluate our Sites and to track advertising campaigns from banner ads and through third party advertising services. We also use cookies to maintain stability during an online session and for other information security purposes. No personally identifiable information is stored in these cookies. Any company we use may not use these cookies for their own purposes or share the information in accordance with the contracts they have signed.

Online advertising

We use third-party advertising and media companies to serve ads on our behalf across the Internet and to help manage and optimize our internet-business and communications. Through the use of web pixels, which are inserted in various places within a Site, such third party companies may collect anonymous information about your visits to and your interaction with our ads and content. For instance, they may keep track of how many of our ads you see on other websites before visiting a Site. These third party companies have a network of advertising companies and may share such anonymous information about your visits to a Site, and may use it in order to provide ads about our products and services of interest to you and which would be relevant to you, based on your browsing on a Site. No personally identifiable information is stored in or transmitted via these web pixels.

How to control your information that is collected and used online

It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.


You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on a Site may not work properly because we may not be able to recognize and associate you with your First Citizens account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

If you would prefer not to accept cookies, you can:

  • Change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it
  • Set your browser to automatically not accept any cookies

Targeted advertising

If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so, please visit NAI Consumer Opt-Out. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests.

Many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. NAI Opt-Out provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.

Additionally, to prevent a Site from collecting and sharing information with third parties, refer to your web browser's tracking protection tools. If you have enabled tracking protection on your web browser, a Site will not collect or share information about your session on the Site for targeted advertising purposes.

Children's privacy

From our Sites, we do not knowingly collect or retain personally identifiable information from individuals under the age of 13. Visit the Federal Trade Commission website for more information about the Children's Online Privacy Protection Act (COPPA).

Personally identifiable information

You may provide personally identifiable information to us on a Site via contact forms, online applications, or online banking. Examples of personally identifiable information include your name, address, social security number, and account balances. For information regarding how and with whom we may share this information, and how you may limit this sharing, please refer our Privacy Notice.

Notice of changes

This statement is subject to change. The effective date of this statement, as stated below, indicates the last time this statement was revised. Your use of a Site following an update to this statement means that you accept the updated statement.

Effective date

This statement was last modified October 18, 2014.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

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