Welcome to First Citizens

With more than a century of experience serving the financial needs of our customers, First Citizens is a bank people trust for strength, stability and long-term relationships.

We look forward to bringing you even more products and services, more locations, and more opportunities to help you manage your finances or build your business.

Above all, you can count on us for attentive personal service and commitment to meet the financial needs of your company. As a family-controlled bank, we have a tradition of staying true to the businesses and communities who depend on us.

We understand that so much depends on what you do with your money, and we appreciate this opportunity to prove that your priorities always come first. Welcome to First Citizens.

Your Transition to First Citizens
What you can expect

Now that we've merged our talents, systems and resources, you'll discover an even stronger financial partner by your side.

  • We'll work closely with you to ensure continued access to all the treasury management services you depend on, and offer new tools to improve your day-to-day banking
  • By significantly increasing our financial resources, we can offer more opportunities to help you grow
  • Count on us for attentive personal service, a commitment to your long-term financial health and customized commercial banking solutions to meet your needs

Our Forever First promise

Forever First® means the name on our door will stay the same for years to come.

Forever stable

Taking care of customers—year in, year out—isn't just our track record. It's our promise.

Forever family

We're America's largest family-controlled bank, led for three generations by members of one family.

Your transition timeline

Here's a look back at the key dates for your transition.

For more specifics on when your treasury management services transitioned to First Citizens, visit our Action Items page.

Week of June 13
Welcome package

We mailed a First Citizens welcome package that included all the key things you needed to know and do.

FRIDAY, JULY 15
CIT access ended

Online access to CIT systems ended on July 15 at 9 pm ET.

SATURDAY AND SUNDAY, JULY 16 AND 17
Conversion weekend

During the conversion process, First Citizens Digital Banking was temporarily unavailable.

Monday, July 18
Transition completed

Your accounts became First Citizens accounts. Online and mobile access became available beginning July 18.

You can begin to use your new network of more than 550 branches in 22 states.

FAQ
People often ask us

Yes. What's important to you is important to us. We want you to retain your current relationships whenever possible. But we also encourage you to take full advantage of all the strengths of our combined organization. We have lots of experience helping large companies expand, mitigate risks, plan for the future and navigate uncertainty. We're confident that our combined team can help your business work even better.

To keep things simple for you, we selected the First Citizens commercial deposit accounts most similar to your CIT treasury management accounts. If you like the choices we made, you don't need to do a thing. If you decide to make any adjustments that may suit your company better, your Relationship Manager will be happy to help.

Yes. Your credit relationships will eventually transfer to First Citizens, including loans, lines of credit and leasing relationships. We'll notify you of any important details. In the meantime, continue to make payments as you do today.

We took special care in the transition of these critical functions to our powerful treasury management platforms. Your company received a mail package from us with all the necessary details to transition your data. You can find additional information regarding your transition on this webpage.

Most customers using treasury management functions were transitioned to First Citizens Digital Banking Commercial Advantage™, a full-service commercial online platform from First Citizens. For more information, visit our Treasury Management Transition Center.

If you had accounts at both banks as of January 4, 2022, FDIC coverage of your deposits will remain separate through July 4, 2022. It’s possible that FDIC coverage of your CDs will remain even longer, depending on the maturity date. If you have questions about your FDIC insurance, call the FDIC at 877-ASK-FDIC, or refer to the FDIC website for additional details.

Yes. We're excited to tell you about an even wider range of digital tools that will deliver important new opportunities:

  • Improve payables processing
  • Provide more comprehensive, more timely reporting
  • Mitigate fraud risk
  • Collect outstanding invoices more efficiently
  • Simplify customer payments

Our customers give us high marks for the intuitive, easy-to-use design of our digital tools, including First Citizens Digital Banking Commercial Advantage®, which offers the flexibility to access the widest possible range of features from any device. In addition, we invest continually in our platforms to provide the latest innovations, so you can be confident you have access to state-of-the-art solutions in terms of security, capabilities and ease of use.

Yes. We arranged for the automatic transfer of many of your wire templates, ACH templates, permission settings and other personalized data. Your transaction processes may now be slightly different, and we'll help you achieve the same result with a different feature or capability wherever possible. Overall, you should be able to get comfortable and familiar with your new platform in a short period of time.

Your company's online administrators should have received a mail package from us with all the necessary details, including key to-do items before and after your transition. In addition, we encourage you to take full advantage of the many helpful guides and demonstration videos that will be available in the coming weeks in our Treasury Management Transition Center.

Contact your Treasury Management Sales Officer or Relationship Manager with any questions or concerns.

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Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

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