Transition details
What CIT Bank customers need to know

Personal banking customers

Get the details about your transition to personal banking at First Citizens.

Learn more about your personal banking transition

Business banking customers

Get the details about your transition to business banking at First Citizens.

Learn more about your business banking transition

Treasury management customers

Get the details about your transition to treasury management at First Citizens.

Learn more about your treasury management transition
YOUR TRANSITION TO FIRST CITIZENS

What you can expect

Now that we've merged our talents, systems and resources, you'll discover an even stronger financial partner by your side.

  • For personal banking customers, we offer attractive account choices, new mortgage and auto financing opportunities, sophisticated wealth management, and a whole new level of nationwide banking
  • For business customers, we offer a strong lineup of comprehensive banking services along with all the lending strength you need to open new pathways for growth
  • You can count on our commitment to building personalized solutions that ensure financial health and wellness for you, your family and your business

Our Forever First promise

Forever First® means the name on our door will stay the same for years to come.

Forever stable

Taking care of customers—year in, year out—isn't just our track record. It's our promise.

Forever family

We're America's largest family-controlled bank, led for three generations by members of one family.

Your transition timeline

Here's a look back at the key dates for your transition.

For more specifics about your treasury management services that transitioned to First Citizens, please view our Action Items PDF.

Week of October 10

Welcome package

The week of October 10, we mailed your First Citizens welcome package with all the details you needed—including key things to know and do.

Week of October 24

New debit card

If you have a CIT Bank debit card, we sent you a First Citizens Visa® Debit Card in the mail the week of October 24. We also sent you a new PIN in a separate mailing.

Thursday, November 10

CIT Bank access ended

Start using your First Citizens Visa® Debit Card at 2 pm ET on Thursday, November 10. Your CIT Bank debit card stopped working at this time.

Online access to CIT Bank ended the evening of Thursday, November 10.

Thursday, November 10 to Monday, November 14

Conversion weekend

CIT Bank branches closed at 2 pm local time on Thursday, November 10, in observance of Veterans Day on Friday, November 11, and remained closed until they reopened as First Citizens branches on Monday, November 14. During this time, online and mobile banking were temporarily unavailable.

Monday, November 14

Transition completed

Your accounts and services became First Citizens accounts on Monday, November 14. Online and mobile access became available at 7 am ET on Monday, November 14.

You can now use the First Citizens network of more than 550 branches in 21 states.

FAQ
People often ask us

To keep things simple for you, we selected the First Citizens accounts most similar to your CIT Bank accounts. If you like the choices we made, you don't need to do a thing. If you think other choices may suit you better, just speak with your CIT Bank banker on or before November 10, 2022, or your First Citizens banker on or after November 14.

Yes. Your credit relationships will transfer to First Citizens, including consumer loans and lines of credit. We'll notify you of any details you need to know. In the meantime, continue to make payments as you do today. Your payment amounts won't change. Your payment addresses and account numbers will change. When they do, they'll be reflected on your statements.

CIT Bank online banking customers who enrolled in online banking on or before September 2, 2022, were automatically converted to First Citizens Digital Banking on November 14. You received a mail package from us with all the necessary details, including your new login instructions for First Citizens Digital Banking at FirstCitizens.com. We arranged for the automatic transfer of your bill pay payees, but it's important to note that your CIT Bank account history may not have transferred automatically.

CIT Bank online banking customers who enrolled in online banking on or after September 3 weren't automatically converted to online banking at First Citizens Digital Banking. You need to enroll in First Citizens Digital Banking beginning November 14.

CIT Bank online banking customers who enrolled in online banking on or before September 2, 2022, were automatically converted to First Citizens online banking on November 14. You received a mail package from us with all the necessary details, including your new login instructions for online banking at FirstCitizens.com. We arranged for the automatic transfer of your bill pay payees, but it's important to note that your CIT Bank account history may not have transferred automatically.

Beginning November 14, please contact your existing Relationship Manager for more information about enrolling in commercial online banking.

If you had accounts at both banks as of January 4, 2022, FDIC coverage of your deposits remained separate through July 4, 2022. It’s possible that FDIC coverage of your CDs will remain even longer, depending on the maturity date. If you have questions about your FDIC insurance, call the FDIC at 877-ASK-FDIC, or refer to the FDIC website for additional details.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

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