First Citizens Bank

FAQ for Guaranty Bank customers in Illinois, Minnesota and Wisconsin

What changed?

On May 5, 2017, the Office of the Comptroller of the Currency (OCC) closed Guaranty Bank and appointed the Federal Deposit Insurance Corporation (FDIC) as receiver. First Citizens Bank then purchased certain assets and assumed all deposits of Guaranty Bank from the FDIC.

On Saturday, May 6, 2017, Guaranty Bank began operating as a division of First Citizens Bank. Following closure by the OCC, 57 in-store Guaranty Bank branches in Wisconsin, Illinois and Minnesota did not re-open. The remaining 12 Guaranty Bank traditional brick-and-mortar locations (10 in Wisconsin, one in Illinois and one in Minnesota) reopened at their normal business hours.

For more information, read our news release.

Is the money I had at Guaranty Bank still safe and available to me?

Yes. You can access every penny. Your accounts remain safe, secure and accessible. Your deposits continue to be protected by FDIC insurance up to applicable limits.

How will my bank accounts be affected?

For now, all of the features of your accounts will remain the same. You'll be notified in writing regarding any future changes to your accounts.

What does this change mean for Guaranty Bank customers?

You can continue to bank as usual, using your existing checks and cards. You also can continue to access your accounts through online and mobile banking, the Guaranty Customer Service Center and at ATMs, including the Allpoint® ATM network. (Service fees may apply.) You can also visit a branch location in your state.

How will this affect the office locations I use?

While the in-store branch locations were not reopened at the time of the transaction with the FDIC, you can visit the following traditional brick-and-mortar branch and ATM locations:



4704 Lincoln Highway



668 County Road 10



12655 W. Capitol Drive

Brown Deer

4000 W. Brown Deer Road


5610 N. Bayshore Drive

Menomonee Falls

N95 W18311 County Line Road


4661 S. 27th Street
7901 W. Brown Deer Road
10380 W. Silver Spring Drive
544 E. Ogden Avenue, Suite 800

Mount Pleasant/Racine

6031 Regency West Drive

West Bend

876 S. Main Street

Can I continue to use my existing checks and cards?

Yes. You may keep using your existing Guaranty Bank checks and cards.

Can I still access my accounts online? Where?

Yes. Guaranty Bank customers can continue to access accounts online at

Can I still make mobile deposits?

Yes, you can continue to make deposits with your mobile device, transfer funds, pay bills and more if you are signed up for mobile banking. To enroll in mobile banking, go to

What about ATM access?

Your ATM/debit card will continue to work as usual. In addition, you can access the Allpoint® network — 55,000 ATMs worldwide. Find one at (Service fees may apply.)

How can I request an ATM or debit card?

To request an expedited ATM or debit card free of charge, contact the Customer Service Center toll free at 1.800.235.4636, Monday-Saturday, 8:00 a.m. — 7:00 p.m., Central time.

What will happen to my direct deposits?

Your direct deposits will continue as usual, including Social Security payments.

Will my automatic loan payment / online bill payment still occur on its assigned date?

You should experience no disruption in this service. We encourage you to check your bank account the day after your scheduled draft to verify the transaction.

Can I continue to perform advances on my line of credit?

Yes. You can continue to use your line of credit as usual.

Will my overdraft line of credit continue to cover my overdrafts?


How and where do I make my loan payments?

You should continue to make your loan payments as agreed. Make checks payable to Guaranty Bank. Continue to send any non-automatic loan payments to the same address, which is:

Attn: Loan Administration
4000 West Brown Deer Road
Milwaukee, WI 53209

Are my Guaranty Bank deposits insured by the FDIC?

Yes. Your deposits with our Guaranty Bank division are insured by the FDIC, and each depositor is insured to at least $250,000, as established by law.

What happens to my deposit insurance coverage if I have deposits at both First Citizens Bank and Guaranty Bank?

There are special provisions that allow a depositor to receive insurance at both institutions for a period of time.

According to the FDIC publication, "Your Insured Deposits:"

"When two or more insured banks merge, deposits from the assumed bank are separately insured from deposits at the assuming bank for at least six months after the merger. This grace period gives a depositor the opportunity to restructure his or her accounts, if necessary."

"CDs from the assumed bank are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period."

"Note that in situations of a bank failure where a depositor already has deposits at the acquiring bank, the six-month grace period described would also apply to their deposits."

What about interest rates on deposits?

As with the former Guaranty Bank, interest rates may be adjusted at any time. You'll be notified in writing of any changes. Until you enter into a new agreement with First Citizens Bank, you may withdraw all or any portion of your deposits without penalty for early withdrawal.

What if I am a shareholder of Guaranty Financial Corp.?

All shares of stock were owned by the holding company, Guaranty Financial Corp. of Milwaukee, Wisconsin. The holding company was not included in the closing of the bank or the resulting receivership. If you are a shareholder, please do not contact or file a claim with First Citizens Bank

What is First Citizens BancShares?

First Citizens BancShares, Inc. is a $34 billion financial holding company headquartered in Raleigh, N.C., which operates its banking subsidiary, First Citizens Bank. Guaranty Bank is now a division of First-Citizens Bank & Trust Company (First Citizens Bank). First Citizens BancShares, Inc. is publicly traded on the NASDAQ under the symbol FCNCA.

Where do I go for other questions about my account?

We’re here to help. Call the Customer Service Center toll free, 1.800.235.4636, Monday-Saturday, 8:00 a.m. — 7:00 p.m., Central time for account information and banking assistance. An automated system is available 24 hours a day. Or visit

Will First Citizens proactively contact me over the phone or in an email and ask for my confidential personal or account information?

No. This is one of several common fraudulent activities that criminals may attempt during acquisition transitions. Please make sure you know how to protect your personal information — you can find related information and helpful tips on Guaranty's and First Citizens Bank's websites.

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