Digital Banking Fee Schedule

What you need to know about service charges

Online and Mobile Account Access
Digital Banking (accessed through firstcitizens.com or Mobile Banking app) No Charge
Transfers
Internal funds transfers (within bank) No Charge
External funds transfers (bank to bank)1 $2.99
Person to Person transfers (accessed through “Pay People”)1 No Charge
Bill Pay
Unlimited bill payments using the service No charge
Next day bill payments (“Next business day”1) $19.95
Two-day bill payments (“Second business day”1) $14.95
Gift payments1 $2.99
Charitable donation payments1 $1.99
Express mail notification, per letter $15.00
Payment cancelation before disbursement, per request $7.50
Payee-returned ACH payment due to customer error $10.00
Payee-returned check payment due to customer error $5.00
Proof of payment for bill payment not in dispute $10.00
Research from offline files ($25.00 minimum) $25.00/hour
Business Services2
Multiple users (in addition to primary user, per month) $7.50
Mobile Deposit (first 10 checks per month free; thereafter, each check) $0.50
ACH single payments/external transfers (each) $3.00
Federal/state tax payments (each) $3.00
Wire Transfer Services:
Wire Transfer Base Module (per month) $15.00
Domestic wire origination (each) $15.00
ACH (Automated Clearing House) Services:
ACH Batch/Payroll Module (per month, includes 15 ACH transactions) $15.00
ACH transactions (over 15; each) $1.00
Quicken® and QuickBooks®
Quicken and QuickBooks (via Web Connect)3
Access via Web Connect requires enrollment in First Citizens Digital Banking or BOB Advantage.
Digital Banking through QuickBooks software No charge
Digital Banking through Quicken software No charge
Quicken and QuickBooks (via Direct Connect)3
Access via Direct Connect requires enrollment in the Direct Connect service at www.firstcitizens.com/directconnect_enrollment
Digital Banking through QuickBooks software (8 sessions per month) $11.95/month
Digital Banking through Quicken software (8 sessions per month) $5.95/month
Digital Banking and Bill Pay through QuickBooks software (8 sessions plus 15 bill payments per month using the service) $17.95/month
Digital Banking and Bill Pay through Quicken software (8 sessions plus 15 bill payments per month using the service) $13.95/month
Additional sessions using QuickBooks software $0.75 each
Additional sessions using Quicken software $0.50 each
Bill payments in excess of 15 per month through QuickBooks software $0.75 each
Bill payments in excess of 15 per month through Quicken software $0.50 each
Surcharge for use of business account with Quicken $4.95/month
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