SVB Private Digital Banking Transition

Welcome to First Citizens Digital Banking

Now that your account transition from SVB Private is complete, we're excited to introduce you to your new experience through First Citizens Digital Banking.

If you were enrolled in SVB Private digital banking by December 8, 2023, your digital banking and bill pay services have transitioned to First Citizens Digital Banking. Your former SVB Private accounts, bill pay payees and scheduled payments, external transfers and internal recurring transfers to or from consumer deposit accounts have been transferred to your new service.

What to know about getting started

Let's review some simple action items that will allow you to take full advantage of all the convenient Digital Banking features available to you. Please review the details and FAQ below, and contact us at 866-238-0872 if you need assistance.

Log in to First Citizens Digital Banking:

  • You can log in at FirstCitizens.com or by downloading the First Citizens Mobile Banking app from the App Store or Google Play to your smartphone or tablet.
  • Please use the login ID sent to you by mail the first time you log in. You'll then receive a one-time secure access code and be prompted to create a password for secure access to your accounts.
  • If you can't locate your new login ID, please call us at 866-238-0872 to request a temporary login ID.

Please note: If you enrolled in SVB Private digital banking after 5 pm ET or 2 pm PT on December 8, 2023, please contact your client advisor or call 866-238-0872 for support.

Review and update your contact information:

  • Check all contact information on file, including your phone number and email address, and make updates to your information in First Citizens Digital Banking.

Reestablish the following as needed:

  • Access to external accounts and services
    • Access to view accounts from other institutions
    • Desired sub-users
    • Quicken® and QuickBooks® connections
  • The following types of transactions
    • One-time internal transfers
    • Recurring internal transfers to or from any business deposit accounts or loans (recurring internal transfers from consumer deposit accounts have transitioned)
    • Wire payments scheduled to send on or after February 20
    • Important: Because eBill payees and payments weren't migrated, they will NOT process unless you reestablish these payments within Digital Banking; some billers may take one to two billing cycles to update their records, and you may receive a paper bill depending on how the biller handles the eBill transition
  • Security preferences and alerts
    • Balance, transaction and security alerts
    • Note that some security alerts require you to opt-in to receive them
First Citizens Digital Banking

Digital Banking brings the bank to you

First Citizens Digital Banking is a dependable, secure and user-friendly solution that puts you in control of your finances across all of your devices. With First Citizens Digital Banking, you can enjoy banking on your terms—anytime, anywhere.

  • Manage all your accounts in one place—even those you have at other banks
  • Track spending, and create and manage budgets
  • View statements and order checks
  • Transfer money between accounts
  • Pay bills and establish recurring payments
  • Use your phone to deposit checks
  • Set up and receive alerts to monitor transactions and cards
  • Send domestic wires from your desktop or mobile device
  • Create and manage sub-user entitlements

Plus, enjoy these new, convenient features:

  • Send and receive person-to-person payments through Zelle®
  • Lock and unlock your debit card for enhanced security
  • Make quick and easy loan payments using the mobile app
  • Enjoy a unified mobile app and desktop experience
  • Pay for purchases conveniently using your digital wallet
FAQ

People often ask us

First Citizens Digital Banking is available online at FirstCitizens.com and on your mobile device when you download the First Citizens Mobile Banking app from the App Store or Google Play.

First-time login information—including a first-time login ID—can be found in the Digital Banking transition letter sent by mail on February 2, 2024, to clients who were enrolled in SVB Private digital banking as of 5 pm ET or 2 pm PT on December 8, 2023. You can also reference our First-Time Login Digital Banking Guide (PDF). If you can't locate your new login ID, call us at 866-238-0872 to request a temporary one.

If you enrolled in SVB Private digital banking after 5 pm ET or 2 pm ET on December 8, 2023, please contact your client advisor or call 866-238-0872 for support.

With the Manage My MoneySM feature in First Citizens Digital Banking, you can link external accounts from other institutions for a holistic view of your finances. Please note that only 90 days of transaction history for linked accounts will be available when you reestablish the connections.

Alerts established in SVB Private digital banking weren't transitioned to First Citizens Digital Banking. You may reestablish alerts in First Citizens Digital Banking to monitor transactions, balances, cards and more. You can choose text alerts, email alerts or both. We recommend reviewing alert options when you first log in to Digital Banking and establishing your alert preferences. While some security alerts are turned on for all clients, some require that you opt-in to receive them.

Sub-users who had access to your SVB Private accounts through digital banking were not transferred to First Citizens Digital Banking. To add anyone you want to have access to your accounts in First Citizens Digital Banking, reference our Sub-user Maintenance Guide (PDF) for instructions.

Yes. Domestic wires through First Citizens Digital Banking are available to eligible clients. If you wish to add wires to your First Citizens Digital Banking account, please contact your private banker.

The cutoff times in First Citizens Digital Banking for domestic wires are 5 pm ET or 2 pm PT for incoming wires and 6 pm ET or 3 pm PT for outgoing wires, offering you additional time beyond what has been historically available. You can refer to our Online Domestic Wire Guide (PDF) for additional information.

International wires aren't available through First Citizens Digital Banking. Please consult with your private banker for information regarding international wires.

On Tuesday, February 20, we'll proactively enroll all Intuit Direct Connect users from SVB Private to the FCB Direct Connect services based on your previous subscriptions. This will include subscribing you to Direct Connect bill pay if it existed prior to conversion.

You'll receive an email by February 21 welcoming you to FCB Direct Connect services with your temporary login instructions to Quicken® or QuickBooks® . Once you log in using your new ID, you can finish reestablishing your connections by referring to our Quicken® and QuickBooks® Conversion Instructions (PDF).

Important: Do not attempt to initiate a new connection with Quicken® or QuickBooks® if you didn't disconnect your SVB Private accounts before February 15.

Yes. Your loan and deposit rates will be visible in First Citizens Digital Banking after February 21. Rest assured that the rates are being correctly applied to your accounts, and the delay in displaying them is temporary.

If you have a mortgage and other accounts and were enrolled in SVB Private digital banking by 5 pm ET or 2 pm PT on December 8, 2023, your mortgage loan account information will be accessible after February 23.

Please note: If you only have a mortgage, online access to your mortgage wasn't transitioned automatically. You can gain online access to your mortgage account by enrolling in First Citizens Digital Banking on or after February 23.

No. There are no changes to fees for the services that were available to you through SVB Private digital banking that have transitioned to First Citizens Digital Banking.

Limits for transactions like online transfers and bill payments will generally remain the same as SVB Private limits. For more information, please contact your private banker.

We weren't able to migrate eBills—including scheduled and recurring eBills—due to rules on the payee side. Therefore, eBill payees and payments will need to be reestablished. Important: This means that eBills previously scheduled won't process unless you reestablish these payments within Digital Banking.

Quicken and QuickBooks are registered trademarks of Intuit, Inc. First Citizens Bank is not affiliated or associated with Intuit, Inc.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Normal credit approval applies.

Consult your tax advisor regarding the deductibility of interest.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

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