BOB Transaction Authentication

Securing ACH and wire data, one transaction at a time

Multi-factor authentication (MFA) is used to ensure maximum security and protection for ACH or wire transaction initiation through BOB Advantage.

The app can be added to your mobile phone from the App Store® or Google Play™. Just search for Google Authenticator® to download and install.

How it works

BOB Advantage Transaction Authentication utilizes two-factor authentication by requiring:

  1. Something you know (your BOB login credentials and password)
  2. Something you have (the soft token or code generated by the MFA option of your choice)

You'll receive the soft token or code through registering from one or more of the MFA options including:

  • Okta Verify®
  • Google Authenticator
  • Text message
  • Voice call
FAQ

People often ask us

MFA stands for multi-factor authentication. It provides an extra level of security by requiring you to present two or more ways of confirming your identity.

MFA options include Okta Verify, Google Authenticator, Text Message Authentication and Voice Call Authentication. Both Okta Verify and Google Authenticator require a download to your smartphone.

Yes. You must register for at least one MFA option. However, you can register for all four. To register for more than one, you'll need to do so during the initial set up of MFA.

MFA is used at login, processing any ACH and Wire transactions, and for accessing the Admin or Security areas within BOB Advantage. You also must be registered for an MFA option to reset a forgotten password.

No. You will simply enter your six-digit verification code when prompted using the MFA of your choice.

Yes. These two items combined will provide greater security. Trusteer Rapport provides protection against fraud and malware while MFA secures your ACH and Wire transactions by providing out-of-band transaction authentication.

No. MFA is required for all users as an added layer of security to protect you and your assets.

First Citizens needs to confirm that important administrative functions, like adding new users or modifying user permissions, are performed by authorized users.

Enter the six-digit code displayed in your Google Authenticator app. This will allow you to access to the administrative features in BOB Advantage.

If you navigate out of the Admin tab and then come back in to it you will be prompted to enter a new access code.

The Google Authenticator app can be downloaded directly to your phone through the App Store® on your iPhone® or Google Play™ on your Android™ phone. Just search for Google Authenticator and complete the download and installation. The Google Authenticator app's icon will appear on your phone screen and you can open it there. We recommend that you don't download the Google Authenticator app from any other store or location.

If prompted for a Google Authenticator code for your BOB transaction please contact Business Support at 866-FCB-4BIZ (866-322-4249) Monday through Saturday, 7 am through 11 pm ET.

You will receive a prompt to register Google Authenticator when you log in to BOB Advantage, or when you access the ACH, Wire, or Admin areas of BOB Advantage.

When prompted, simply follow these steps:

  1. Open the Google Authenticator app and select Begin (for Android devices) or Begin Setup (for iPhone).
  2. Select either “Scan a Barcode” or “Enter a Provided Key”.
    (If you select “enter a provided key” please make sure the setting is on “time-based.”)
  3. Scan the barcode provided within BOB Advantage or enter the Registration Key provided beneath the barcode.
  4. Enter the six-digit code generated by the Google Authenticator app into the field in BOB Advantage and press Continue to complete the registration.
  5. You'll receive a message in BOB Advantage confirming the registration is complete.

Business Support is available to help with all BOB Transaction Authentication questions at 866-FCB-4BIZ (866-322-4249) Monday through Saturday, 7 am through 11 pm ET.

When registering Google Authenticator, the user will be prompted within the app to select if they want to add an account using a barcode or a registration key. Once you are prompted to register your device within BOB, select “Scan a barcode” in the app and follow the instructions.

Android: The Google Play store will notify the device when an upgrade to the mobile app is available. Upgrades to the mobile app will preserve the registration to BOB Advantage. If the app is uninstalled and reinstalled, a new registration within BOB will be required.

iPhone: The App store will notify the device when an upgrade to the mobile app is available. Upgrades to the mobile app will preserve the registration to BOB Advantage. If the app is uninstalled and reinstalled, a new registration within BOB will not be required.

Apple, the Apple logo and Apple Pay are trademarks of Apple, Inc., registered in the US and other countries.

iPhone, Touch ID and Face ID are a registered trademark of Apple, Inc.  Apple is a trademark of Apple, Inc., registered in the US and other countries. App Store is a service mark of Apple, Inc.

Google Pay and the Google Pay logo are trademarks of Google, Inc.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.