Cell Phone Protection

Get cell phone protection with your First Citizens credit card

Automatic Enrollment

Use your card to pay your monthly bill to qualify.

Cost-Effective

First Citizens Visa® Credit Card holders get coverage at no cost.D

Comprehensive

The policy covers stolen and damaged phones.

Keep your phone in good hands

No enrollment necessary

Your coverage begins the first day of the calendar month following your first cell phone bill payment with your card.

Share peace of mind

The policy covers up to $500 on your primary line and up to the first two additional lines on your monthly statement.

Get the details

Read the ins and outs of what the policy protects in Visa's Your Guide to Benefits (PDF).

FAQ

People often ask us

No. There’s no need to enroll. Enrollment in the program is automatic as long as you pay your monthly cell phone bill with your personal First Citizens Visa® Credit Card.

No. Phones that are lost or misplaced aren't covered.

All protection is different. We recommend you review Visa's Your Guide to Card Benefits (PDF) and compare it to your current protection. Based on your needs, you can determine if it makes sense to continue paying a monthly fee for your current protection, or cancel it and use the benefit offered through First Citizens.

To submit a cell phone protection claim, you’ll need to provide documents to prove that you purchased your phone, like an original store receipt, as well as proof that you paid your monthly bill with your First Citizens credit card. If your phone was stolen, you’ll need to provide a police report. You may be required to submit additional documents. Please see Visa's Your Guide to Benefits (PDF) for full details.

The benefits administrator may choose to repair or replace your phone, or reimburse you for the current suggested retail price of a replacement cell phone of similar kind and quality. Your reimbursement will exclude taxes, delivery and transportation charges, and any fees associated with the cellphone service provider, minus your $50.00 deductible. Reimbursement typically takes about 10 business days from the receipt and approval of the claim form and all the required documents.

No. Phone accessories other than standard battery or standard antenna provided by the manufacturer, such as cases or PopSockets®, aren't covered.

Cell phone protection is subject to a $50 deductible and maximum benefit limit of $500 per occurrence. Protection covers cell phones billed to your First Citizens Visa Credit Card, subject to a maximum of two claims, per rolling twelve-month period. This benefit does not cover cell phones that are lost. Please read Visa's Your Guide to Card Benefits (PDF) for complete details.

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