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Who We Are

Working hard. Asking questions. Planning ahead. Taking care of customers.
Forever First®.

For more than 100 years, customers have trusted First Citizens Bank with their money … and their futures.

And that's a trust we've taken seriously every day we've been in business. For every First Citizens customer, now or in the future, we make a simple promise: We will always live and work by the values that have distinguished First Citizens since the day we opened our doors.

Forever First is our commitment to the people, businesses and communities who rely on us to be the best we can be. As we say in our advertising, "Money isn't everything. But so much depends on what you do with your money."

First Citizens Bank. Forever First®.

Corporate Profile

First-Citizens Bank & Trust Company is a North Carolina state-chartered commercial bank headquartered in Raleigh, North Carolina. It is a wholly owned subsidiary of First Citizens BancShares, Inc. (NASDAQ: FCNCA/FCNCB), a Delaware financial holding company also headquartered in Raleigh. Get an overview of First Citizens, a company that has grown to more than $31 billion in assets.

Our Values

Through the years, we’ve grown our company on the kind of fundamental values that never go out of style: Working hard, working with integrity, listening to what our customers have to say and taking the long term view. We don’t chase short-term fads and gimmicks; instead, we believe in making sound decisions that create real security and growth for years — and generations — yet to come.

Diversity

We’re committed to reflecting the rich diversity of the communities where we live and do business. We strive to enable and encourage all our associates to achieve their full potential by contributing to business success and service excellence.

Privacy and Security

No matter how you choose to bank with First Citizens, the security of your financial information is among our highest priorities. Take steps to protect yourself online and off.

First Citizens Bank Social Media Terms of Use

We welcome you to join the conversation, to share your experiences, and connect. View our terms and conditions to answer your questions about engaging with First Citizens Bank through any of our social media platforms.

Corporate Governance

Our corporate governance practices reflect the high ethical principles that guide us at every level. We make our Code of Ethics, Bylaws and Corporate Governance Guidelines available for your review so that you can see how we define our business practices.

Annual Report Summary

Review the Chairman's Letter to Shareholders, the Annual Report on Form 10-K and Proxy Statement.

Interactive Data Files

XBRL files are provided for use in your XBRL rendering or analytical software.

IRS Form 8937

Access First Citizens BancShares' Report of Organizational Actions Affecting Basis of Securities (IRS Form 8937).

Registrar and Transfer Agent

Information on contacting our registrar and Transfer Agent, Broadridge Corporate Issuer Solutions, Inc., for shareholder inquiries/instructions related to BancShares stock.

FDIC Insurance Information

Answers to your questions about the way that FDIC insurance works.

Questions?

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Or call

1.888.FC DIRECT (1.888.323.4732)

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