Moving Your Money

Remote Deposit Capture (RDC)

Summary of service

Remote Deposit Capture gives customers the freedom to deposit funds in their accounts without leaving their office, plant or shop.

Essentials to know

  • All current users of Remote Deposit Capture will receive an activation email on Monday, July 18, which will contain a username and a link to set up your new password and multifactor authentication preferences.
  • Use your credentials to log in at FirstCitizens.com, select Log In in the upper right corner, then select Other Services, then select Remote Deposit Capture.

  • Action items: Confirm you have a supported scanner. Supported scanners include:

    • Digital Check TS240

    • Digital Check CX-30

    • Panini My Vision X

    • Panini I:Deal

    If you aren't using one of the supported scanners, at your earliest opportunity, please contact our Client Banking Services team at 888-984-7692, Monday through Friday, 8 am to 9 pm ET, and we'll arrange to supply a supported scanner. Please allow 1 week for delivery.

Additional resources

RDC User Guide

All the details and technical specifications you may need.

View our RDC User Guide PDF , Opens in a new tab

RDC MFA Guide

Use multi-factor authentication to help ensure the privacy and integrity of your transaction data.

View our RDC MFA Guide PDF , Opens in a new tab

How To Manually Install and Update WebScan

You'll need to install this new First Citizens software. Here's how to make the change.

View our WebScan Install and Update Instructions PDF , Opens in a new tab

How To Uninstall Digital Check TS1 Driver

You'll need to uninstall this software. Here's how to make the change.

View our Uninstall Digital Check TS1 Driver PDF , Opens in a new tab

How To Install Panini Universal Installer

You'll need to install this new First Citizens software. Here's how to make the change.

View our How to Install Panini PDF , Opens in a new tab

Introducing RDC

A helpful video resource for your employees who may be unfamiliar with this service.

Watch video introducing RDC

Getting Started

This brief, helpful video guides you step by step.

Watch video for getting started with RDC

RDC Usage

This step-by-step demonstration takes you through the entire process of depositing and confirming your electronic deposits at First Citizens.

Watch a video for using RDC
FAQ

People often ask us

To access the RDC platform, access FirstCitizens.com, select Log In in the upper right corner, select Other Services and finally select Remote Deposit Capture.

By July 18, you'll be receiving a email from First Citizens to activate your RDC service. The email will include your current username, but a new password must be setup.

Supported scanners include: Digital Check TS240, Digital Check CX-30, Panini My Vision X, and Panini I:Deal.

If you aren't using one of the supported scanners, please contact Client Banking Services at 888-984-7692, Monday through Friday, 8 am to 9 pm ET or email CBSOperations@cit.com.

No. If it's determined your scanner is incompatible, a new scanner will be provided free of charge. Contact Client Banking Services at 888-984-7692, Monday through Friday, 8 am to 9 pm ET or email CBSOperations@cit.com for further assistance.

Minimum operating system requirements are as follows:

  • Windows: 8, 8.1, 10 and 11
  • Apple Mac OS: Catalina, Big Sur and Monterey

Also required is a high-speed internet connection and a computer with a 2.0 USB port.

For more information, view the RDC User Guide (PDF) or the RDC Multi-Factor Authentication (MFA) Guide (PDF).

Helpful instructions can be found by reviewing the How to Manually Install and Update WebScan (PDF), Panini Universal Driver Package for Windows (PDF) or Uninstalling Digital Check TS1 Driver (PDF). Additional online materials may be available on your scanner's website.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941