Getting Started with Remote Deposit Capture

Watch this video to get started with Remote Deposit Capture

In today’s environment, many transactions are now electronic, but some customers and businesses still pay with checks.

First Citizens Bank Remote Deposit Capture, or RDC, makes it easy to create and transmit daily check deposits without making trips to the bank.

In this video, you'll learn how to get started using Remote Deposit Capture, how to access RDC and how to set up the RDC scanner.

You should have received an email from First Citizens containing your user ID and a link to activate your account. Click the Activate Account button to get started.

You will be prompted to choose a password that meets the displayed password requirements. Repeat your new password to continue.

Next, you'll set-up your multifactor authentication, or MFA. MFA provides an extra level of security by requiring you to present two or more ways of confirming your identity. We recommend registering for more than one MFA option.

Once your MFA setup is complete, you will be routed to the website. On the right-hand side, choose Other Services from the log in type dropdown and then select Remote Deposit Capture, this will take you to the RDC home screen.

For future log ins, navigate to, choose Other Services and Remote Deposit Capture. Enter your username and password on the Secure Sign In page and follow the prompts for your chosen MFA. You can also reset your password by using the Click here for Help option. For the best log in experience, follow these steps each time you log in. Do not bookmark the secure sign in page.

The RDC home screen offers streamlined navigation to areas within RDC, including Deposits, Reports and Research—as well as instant access to user alerts and messages issued by the bank, including system updates and availability, bank holidays and other important announcements.

The Profile Manager allows you to update or reset your MFA. You should always ensure your profile is up to date.

In order to make a deposit, you must first set up your scanner by downloading a driver to your PC.

Before you begin the installation process, make sure the scanner is not plugged in to the PC.

Installing the scanner driver requires administrator privileges on your PC. If you don't have administrator privileges, contact your company's system administrator for assistance.

To download a scanner driver, on the Homepage under messages, select Download Scanner Driver and identify the scanner that most closely matches the scanner you have. Then click the link to download the driver file.

Save the file to your desktop, run the installation and follow the set-up instructions.

Please note, the file may be saved in a download manager, or you may be required to Save As, depending on your system configuration.

Once you've installed the driver, you're ready to begin making deposits! For further assistance, please contact Treasury Management Support.

Contact Treasury Management Support: 866-322-4249

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