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Call Us

We’re here to help. Please call our general customer or business-specific support centers to speak to a knowledgeable associate or to bank by phone. Or request a call »

Hours:

Automated system 24 hours a day, 7 days a week

Customer service reps available 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

1.888.FC DIRECT(1.888.323.4732)
Direct - 919.716.4588

Menu Options

Select from the menu below for additional details

Our speech system menu options are based on your active FCB accounts

24-Hour Automated Banking Account Information

  • Check account balances
  • Place stop payments
  • Verify debits posted to your account
  • Verify deposits
  • Verify transactions posted to your accounts
  • Report fraudulent activity on lost cards
  • Transfer funds
  • Make loan payments

Apply for New Loan or Open New Account

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time

Accounts include:

  • Checking
  • Savings
  • CDs
  • IRAs
  • Money Market
  • Digital Banking
  • Visa® Debit Card
  • All Loans and Mortgages

Credit and Debit Card Support

Hours of Operation:
Automated system 24 hours a day, 7 days a week with Customer Service Representatives available 7:00 a.m. to 11:00 p.m. Eastern time

  • Digital Wallet
  • Debit Cards
  • Credit Cards
  • Report Lost/Stolen cards
  • Freeze or Unfreeze Debit/Credit Card
  • First Citizens Security Alert

Online & Mobile Support

Hours of Operation:
Digital Banking
Monday - Sunday 7:00 a.m. to 11:00 p.m. Eastern time

Additional Services:
BillPay Support
SignOn Assistance

Brokerage or Asset Management Accounts

Hours of Operation:
Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time

  • Trading Desk
  • Speak to Brokerage Call Center Representative

Request Tax Information

  • Provides Recorded Information on Annual Tax Mailings, Including Forms 1099 and 1098

Hours:

Monday - Saturday 7:00 a.m. to 11:00 p.m. Eastern time

Automated Account Information available 24 hours a day, 7 days a week

1.866.FCB 4BIZ(1.866.322.4249)

Menu Options

Select from the menu below for additional details

Our speech system menu options are based on your active FCB accounts

Access to Automated Account Information

Hours of Operation:
Monday - Sunday 24 hour availability

  • Check account balances
  • Place stop payments
  • Verify deposits
  • Verify debits posted to your account
  • Reorder checks
  • Transfer funds
  • Make loan payments

Sign in and Password Support

  • Unlock or Reset password

Remote Image Deposit

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time

  • Login Assistance
  • Installing scanners
  • Training
  • General Support

Bill Pay Support

  • Bill Pay assistance

Open or Apply for a New Business Account (Existing Customers)

Hours of Operation:
Monday - Friday 8:00 a.m. to 8:00 p.m. Eastern time

Accounts include:

  • Checking
  • Savings
  • CDs
  • IRAs
  • Money Market
  • Business Online Banking Advantage®
  • Visa® Debit or Credit Cards
  • Loans

Authentify and 2CHK Support

  • Re-association
  • General Support

All other Business Services

  • Business Online Banking site navigation assistance
  • Set up approval workflows
  • Change permissions
  • Adding and/or deleting users
  • Quickbooks/Quicken Support
  • Assistance with Treasury products
  • Fee inquiries and breakdowns
  • Detailed account information
..............................................................................................................1.919.716.7000

Hours: Monday — Friday 8:00 a.m. to 5:00 p.m. Eastern time

..............................................................................................................1.888.FCB INSURE(1.888.322.4678)

Hours: Monday — Friday 8:00 a.m. to 5:00 p.m. Eastern time

..............................................................................................................1.855.322.6624

Hours: Monday — Sunday 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

..............................................................................................................1.800.564.1774

Hours: Monday — Friday 8:00 a.m. to 5:30 p.m. Eastern time

..............................................................................................................1.800.845.3161

Hours: Monday — Friday 8:30 a.m. to 6:00 p.m. Eastern time

..............................................................................................................1.866.567.7760

Hours: 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

..............................................................................................................1.800.763.0356

Hours: Monday - Friday 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

..............................................................................................................1.866.645.1694

Hours: 7:00 a.m. to 11:00 p.m. Eastern time, 7 days a week

..............................................................................................................1.540.561.4707

Hours: 24 hours a day, 7 days a week

..............................................................................................................1.866.FCB LIFE(1.866.322.5433)

Hours: Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern time

Email Us

If it’s more convenient, you can send us an email. We’ll be sure to respond to your question within two business days.

Email UsSEND MESSAGE

Visit Us

If you'd like to speak with us in person, please visit your local First Citizens branch.

Visit UsFIND A BRANCH NEAR YOU
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Close Tool Tip

Deposit cash or checks without an envelope 24 hours a day, seven days a week

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