Register and Explore Property Pay

First Citizens Bank®

Property Pay

How to register and explore Property Pay

Welcome to Property Pay, First Citizen Bank's simple and secure payment system to manage your association assessments, amenity fees and other payments. Let's explore how to use this convenient tool.

To get started, visit PropertyPay.FirstCitizens.com.

Register with Property Pay and have your payment and property information saved to streamline future payments.

If you're new to Property Pay, click the Sign Up button to create your account. You'll be asked to review and accept the Terms and Conditions. Then, provide your basic information, such as name, email address and phone number.

Next, you'll need to register your property using the address or unique property ID(s) found on your association's statement.

Once you've reached your property, create a secure password and click Create Account.

Now that you're registered, you can log in with your email and password. All of your property and payment information will be saved for future transactions.

Once logged in, you'll see your property dashboard. From there, you can make one-time payments and schedule future payments.

Let's start with making a one-time payment. Select your property and click Make a Payment.

Choose One-Time Payment, and then select your preferred payment method. You can pay using a bank account or a card, whichever you prefer. If you haven't added a payment method yet, you can add one here.

Next, choose an available payment date from the calendar. You can also enter or adjust the payment amount if needed.

Review the payment summary, including any applicable fees, and make sure everything is accurate.

Finally, check the Terms and Conditions box and click "Submit Payment." You'll receive a confirmation number and an email confirming your payment.

If you prefer to automate your payments, you can set up a payment schedule. This ensures your payments are made on time, every time, without you having to lift a finger.

You have two options when scheduling payments: a fixed-amount schedule or an account balance schedule. Let's explore each.

With a fixed-amount schedule, you choose the payment amount, frequency and start date. The system will automatically process your payments based on your preferred settings.

With an account balance schedule, the system will pay the amount due on your account on your chosen schedule. You'll receive email reminders before each payment and confirmations after they're processed.

Property Pay also lets you conveniently purchase any amenities your community association offers. Select Amenity Payment and choose the amenities you'd like to purchase from the dropdown list. You can adjust quantities and add multiple items to your cart. Then, select Continue.

Once you're done, review your cart and proceed to payment. Complete the payment process as you would for a one-time payment.

While you can make one-time payments without registering, your property information will need to be entered every time. Creating a Property Pay account offers several benefits.

Store property information and payment methods. Set up automatic payments. Access your payment history. Receive helpful reminder so you never miss a payment.

First Citizens Bank®

If you'd like to learn how to update, edit, cancel or delete payments from within Property Pay, watch our full video here: www.FirstCitizens.com/hosted/property-pay-resources

This information is provided for educational purposes only and should not be relied on or interpreted as accounting, financial planning, investment, legal or tax advice. First Citizens Bank (or its affiliates) neither endorses nor guarantees this information and encourages you to consult a professional for advice applicable to your specific situation.

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