Account and Card Alerts

A quick and easy way to manage your alerts

Keep tabs on your account with alerts

Alerts help you stay on top of your accounts with timely emails, text messages or both. They can be set up for different accounts and cards, adding a crucial layer of security to your finances.

The Account & Card Alerts experience in Digital Banking helps you see which alerts are available and which ones you're currently enrolled in. It makes it easy to edit and update your alerts on the fly so you're always in the know.

How do I enroll?

1. Navigate to Alerts in Digital Banking

Account alerts and card alerts are grouped together in the main menu. Just look under Alerts for Account & Card Alerts.

2. Select an account

You can switch between your checking, savings, loan and credit card accounts to manage your alerts. To manage debit card alerts, simply select the account your debit card is linked to.

3. Select an alerts category

Once you select an account, available alerts are grouped into categories so it's easier to find, edit and enroll in the alerts you want.

4. Enroll in alerts

You can choose to receive alerts by text, email or both. Simply add or edit the phone number or email address you want to use, then select the alerts you'd like to receive.

FAQ
More about the alerts experience

Based on the accounts you have, you can enroll in various account, balance and transaction alerts. For example, you can enroll in debit and credit card alerts to know when your card's been used to make a purchase, when your credit card payments are due and more.

Yes. Your contact details can be customized for each alert group. For example, you can use your personal email to receive balance alerts and your work email to receive credit and debit card alerts.

You can follow these steps to change where your alerts are delivered.

  1. Select the account and the alert group you want to change
  2. Choose whether you want to receive alerts by text, email or both
  3. Add or edit your preferred phone number, email address or both
  4. Save your updated preferences

Select an account to see its alert groups. If you're enrolled in any alerts for a particular group, you'll see a green bar on the left and the number of alerts you've enrolled in on the right. If you're not enrolled in any alerts for that group, the bar will be gray and the number will be zero.

Select an account to see its alert groups. On the right side of each alert group, you'll see how many alerts are available and how many alerts you've enrolled in. For example, if you're looking at the Balance alert group and see 0/3 enrolled, that means there are three alerts in this group and you're not enrolled in any. If you see 2/3 enrolled, that means you've enrolled in two alerts out of the three available for this group.

Yes. At the bottom of each account's alerts page, you can select Stop using all alerts to unenroll from all alerts at once.

Please see our Digital Banking Fee Schedule and Digital Banking Agreement (PDF).

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app. Mobile carrier fees may apply for data and text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Links to third-party websites may have a privacy policy different from First Citizens Bank and may provide less security than this website. First Citizens Bank and its affiliates are not responsible for the products, services and content on any third-party website.

Bank deposit products are offered by First Citizens Bank. Member FDIC and an Equal Housing Lender. icon: sys-ehl.

NMLSR ID 503941