IBM® Security Trusteer Rapport Software

To help you better protect your financial information against cyber criminals and fraud

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First Citizens is dedicated to maintaining the highest possible level of online security, and we take seriously our responsibility to protect the financial information you entrust to us. You probably already have antivirus software on your computer, but that may not be enough. Your financial information could be at risk if your personal or professional computer is compromised by a virus or malicious software. First Citizens has partnered with IBM to offer Trusteer Rapport at no charge to your business.

What is Trusteer Rapport?

Trusteer Rapport is security software that helps protect your online banking and other online activities from identity theft and fraud. In the future, Trusteer Rapport will be required for all BOB Advantage® customers accessing and sending ACH and wires. That's why we encourage you to download it now.

How Does Trusteer Rapport Protect Your Business?

Trusteer Rapport provides businesses with the following features:

  • Confirms that you're connected to First Citizens' Business Online Banking (BOB) Advantage® website as well as other sites that you register
  • Protects your PC and login credentials
  • Works with your existing antivirus software and firewall
  • Blocks malicious financial malware and malicious sites
  • Detects phishing automatically and protects you from phishing scams
  • Provides a global threat intelligence service

What Are Your System Requirements?

  • Trusteer Rapport is available for Windows® or Mac OS® based operating systems and works with these major web browsers: Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox® and Safari®
  • You will need administrative rights on your computer to complete the installation process. If you do not have administrative rights to your computer, please contact your business' IT support for installation help
  • Installing Rapport will not disrupt your online activity and you won't have to restart your browser or computer

How Can You Install Trusteer Rapport on Your Computer?

  • Follow the link to download and install Trusteer Rapport, Opens in a new tab* for free on your computer now.
  • Then, select "First Citizens Bank & Trust North Carolina" from the drop down menu.
  • Choose the relevant operating system (Windows / Mac)
  • Trusteer Rapport is free for First Citizens BOB Advantage customers

How Do I Know It Is Working?

  • Once you've downloaded and installed Trusteer Rapport, a green icon appears on your web browser
  • If you are on an unprotected site, a gray icon will display instead. If want to add a website to your Trusteer Rapport-protected site list, click the grey icon
trusteer rapport protection browser icon

Want to see how Trusteer Rapport works?

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