Report a Suspicious Email or Internet Message

‘Phishing’ is an attempt by internet fraudsters to lure you into giving out personal information. Most of these phishing attempts use email and web links to help the fraudsters steal your identity.

If you receive a suspicious email that appears to be from First Citizens, please follow these steps to report it:

  • Never follow the instructions in the email or click on anything in the email
  • Forward the suspicious message to: esecurity@firstcitizens.com
  • Delete the email

If you have already provided confidential information (your password, credit card number, secret word, PIN, Social Security number, etc.) via a suspicious website or email link, call us immediately at 1.866.567.7760.