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Report a Suspicious Email or Internet Message

‘Phishing’ is an attempt by internet fraudsters to lure you into giving out personal information. Most of these phishing attempts use email and web links to help the fraudsters steal your identity.

If you receive a suspicious email that appears to be from First Citizens, please follow these steps to report it:

  • Never follow the instructions in the email or click on anything in the email
  • Forward the suspicious message to: esecurity@firstcitizens.com
  • Delete the email

If you have already provided confidential information (your password, credit card number, secret word, PIN, Social Security number, etc.) via a suspicious website or email link, call us immediately at 1.866.567.7760.

Email your question or comment

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To get additional information or to send a comment about First Citizens Bank, our products and services, please complete the online form below.

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In order to view and use certain First Citizens Bank products, services and webpages, we recommend that you use a current version of one of the following browsers. You can upgrade your existing browser by clicking one of the links below. You will need to restart your computer in order to complete the upgrade.

We strongly recommend that you upgrade now.

If you do not upgrade your browser, you may experience functional or display issues on the pages you are attempting to access.

1. Upon clicking this link, you will leave the First Citizens Bank website and go to a third party site. Third party sites may have a privacy policy different from First Citizens Bank and may provide less security than this site. First Citizens Bank and its affiliates are not responsible for the products, services, and content on any third party website.