Our secure login process for Personal Online Banking is one more way we’re working hard to protect your financial information
Step 1: Enter your Customer ID
The initial screen in the login process will ask for your Customer ID. If this is the first time you're using Online Banking, and you did not select a Customer ID when you enrolled, your Customer ID is the card number you used when you signed up. If you have already changed your Customer ID, be sure to use the new one. Click Log In to continue.
Step 2: Enter your Password and click Log In to continue the registration process
After you enter your Customer ID, you will need to enter your Password to proceed with the registration process. A welcome email was sent to you, when you signed up for Personal Online Banking with Bill Pay that provided instructions on what to use for your first-time Password. If this isn't your first time logging in, or you pre-selected a Password during enrollment, enter the Password you previously created for your own use.
Step 3: Choose three Security Questions and Answers
The Security Questions and Answers you provide will help confirm your Customer ID if you're using an unregistered (Public) computer. After selecting each question from the drop-down menu, enter your answer and confirm.
You must also decide if you want us to remember the computer you're using when you log in next time. Select "Private Computer" only if you want us to remember the computer you're using AND you will always control physical access to this computer. If you designate a computer as Private, we will remember your computer. We may still occasionally ask one of your Security Questions, even on a Private computer. Select "Public Computer" when you will not always have physical control over the computer. When a computer is designated as Public we'll always ask one of your Security Questions in addition to your Customer ID and Password.
Step 4: Confirm your information
If you want to change anything, use the Back button. If everything is as you like it, click the Save Selections button. You will not be able to see the answers to your Security Questions for security reasons.
Step 5: Security Settings Saved
This is a confirmation that we have saved the security settings you selected. Click Continue to Online Banking.
Step 6: Change your bank-issued Customer ID to something you can easily remember
The Customer ID provided to you by the bank, if you did not select one during enrollment, is displayed along with a space for you to enter a new one that you select. You must confirm the new Customer ID as well. Then click Update Customer ID. The new ID you select will be used next time you log in. Note: You will not have to go through this step if you selected your own Customer ID during enrollment.
Step 7: Your ID has been changed
Click Continue to Online Banking.
Step 8: Change your bank-issued Password to something you can easily remember
Enter the Password provided to you by the bank, if you did not select one during enrollment. Next, select and confirm a new Password, then click Update Password. The new Password you select will be used next time you log in. Note: You will not have to go through this step if you selected your own Password during enrollment
Step 9: Your password has been changed
Click Continue to Online Banking.
Step 10: Accept Terms & Conditions
Before you can log in and use Online Banking the first time, you must consent to the Personal Online Banking Terms and Conditions. Once you have reviewed the Terms and Conditions, click "I Consent" and then Accept Disclosures & Continue. If you do not wish to consent to the Terms and Conditions, you will not be able to use Online Banking.
Step 11: Enter Email Address
Online Banking will provide you with Security Alerts anytime your email address is changed, your Customer ID and Password are reset, or your security settings are changed. In order for us to provide you with alerts, we must have your email address on file. Simply enter your email address, then confirm it and click Update Email Address. You are automatically enrolled in Security Alerts for your protection. In addition, you may enroll in Account Alerts to inform you when you reach certain balance or transaction thresholds set by you.