Online Information Practices

We understand the importance of customer privacy and want you to know what information we collect online, how we use it, and how we protect your privacy. This statement explains our online information practices when you interact with First Citizens Bank at any website or application that we own and control and when you interact with our applications on third-party websites (each, a "Site"), unless a different online statement is posted at a particular Site. By using a Site or interacting with a First Citizens page, application, or account on a third-party website, you consent to this statement, which includes your consent to our use and disclosure of information about you in the manner described in this statement.

Types of Information Collected

Why Does First Citizens Collect This Information?

What are Cookies?

Cookies are pieces of data stored on the device that you are using. A web server assigns these browser cookies to the browser on your device. Then, when you return to a site you have visited before, your browser sends this data back to the server to recognize you. Cookies cannot be used to retrieve any personally identifiable information stored on your computer, nor can they reveal any personal details pertaining to you. The cookies that we use do not contain viruses or cause any negative effects to your device.

You are able to browse anonymously if you set your browser to disable or delete cookies. However, disabling cookies for some services, such as Online Banking, will impact your ability to login or use that service.

How Does First Citizens Use Cookies?

Cookies and the information we gather through their use allow us to improve your online experience with First Citizens Bank and certain other sites and make it more personalized based on the interactions you have with us. We use cookies to evaluate our Sites and to track advertising campaigns from banner ads and through third party advertising services. We also use cookies to maintain stability during an online session and for other information security purposes. No personally identifiable information is stored in these cookies. Any company we use may not use these cookies for their own purposes or share the information in accordance with the contracts they have signed.

Online Advertising

We use third party advertising and media companies to serve ads on our behalf across the Internet and to help manage and optimize our Internet business and communications. Through the use of web pixels, which are inserted in various places within a Site, such third party companies may collect anonymous information about your visits to firstcitizens.com and your interaction with our ads and content. For instance, they may keep track of how many of our ads you see on other websites before visiting a Site. These third party companies have a network of advertising companies and may share such anonymous information about your visits to a Site, and may use it in order to provide ads about our products and services of interest to you and which would be relevant to you, based on your browsing on a Site. No personally identifiable information is stored in or transmitted via these web pixels.

How to Control Your Information that is Collected and Used Online

It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.

Cookies

You can control whether to accept cookies or not. If you decide to not accept cookies, some features and services on a Site may not work properly because we may not be able to recognize and associate you with your First Citizens account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

If you would prefer not to accept cookies, you can:

Targeted Advertising

If you prefer to not receive targeted advertising, you can opt out of some network advertising programs that use your information. To do so please visit the NAI Opt-Out Page.1 Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests.

Many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page.1 provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.

Additionally, to prevent a Site from collecting and sharing information with third parties, refer to your web browser's tracking protection tools. If you have enabled tracking protection on your web browser, a Site will not collect or share information about your session on the Site for targeted advertising purposes.

Children’s Privacy

From our Sites, we do not knowingly collect or retain personally identifiable information from individuals under the age of 13. Visit the Federal Trade Commission1 website for more information about the Children's Online Privacy Protection Act (COPPA).

Personally Identifiable Information

You may provide personally identifiable information to us on a Site via contact forms, online applications, or online banking. Examples of personally identifiable information include your name, address, social security number, and account balances. For information regarding how and with whom we may share this information, and how you may limit this sharing, please refer to First Citizens Bank’s Privacy Notice

Notice of Changes

This statement is subject to change. The effective date of this statement, as stated below, indicates the last time this statement was revised. Your use of a Site following an update to this statement means that you accept the updated statement.

Effective Date

This statement was last modified October 18, 2014.

Email your question or comment

Thank you for your inquiry. A First Citizens Representative will contact you shortly.

An error occurred while sending your request. Please try again.

To get additional information or to send a comment about First Citizens Bank, our products and services, please complete the online form below.

* indicates required field

Request a Call

Thank you for your inquiry. A First Citizens Representative will contact you shortly.

An error occurred while sending your request. Please try again.

Would you like to know more about our products and services? Give us your name, phone number, area of interest and what time is convenient for you. We will have a qualified First Citizens associate contact you to answer your questions.

* indicates required field

Personalize Your Banking Experience

First Citizens Bank product offerings differ from region to region. In order to accurately display information on accounts, rates and special promotions specific to your area, please enter your 5-digit ZIP Code below.

Email

Thank you for your inquiry. A First Citizens Representative will contact you shortly.

An error occurred while sending your request. Please try again.

To contact , please complete the following form.

* indicates required field

Deposit cash or checks without an envelope 24 hours a day, seven days a week

Learn more »

Please Upgrade your browser

Your Browser Is Not Supported – Please Upgrade

In order to view and use certain First Citizens Bank products, services and webpages, we recommend that you use a current version of one of the following browsers. You can upgrade your existing browser by clicking one of the links below. You will need to restart your computer in order to complete the upgrade.

We strongly recommend that you upgrade now.

If you do not upgrade your browser, you may experience functional or display issues on the pages you are attempting to access.