Safeguarding Your Financial Information: Card Skimming Awareness

At First Citizens, we place the highest priority on the security of your information.

Customers should take steps to safeguard their credit and debit card information when using any payment processing machines, such as gas pump terminals or ATMs.

Be on the lookout for a scam known as "card skimming" that involves attaching an unauthorized device to a card terminal that reads the information on your debit and credit cards when you swipe them.

These devices often look like a legitimate part of the machine, but are actually designed to record the data from the magnetic strip on the back of your card for fraudulent purposes. Sometimes skimming also includes the unauthorized installation of a pin-hole camera to detect your Personal Identification Number (PIN).

The thieves use information from these skimming devices to create fake cards and/or make unauthorized purchases on your accounts.

Where to Detect the Signs of Skimming

Skimming devices can be difficult to detect. See examples below.


Card reader skimming device.

Pin-hole camera inside pamphlet box.

First Citizens Bank routinely monitors our ATMs for skimming devices.

How to Protect Yourself

The best way for you to protect yourself is to pay attention to the details of your card usage:

If You Think You've Been "Skimmed"

If you believe you used a card-scanning machine with a skimmer attached and think you’ve been compromised, contact First Citizens at 1.888.FC DIRECT (1.888.323.4732) daily 7 a.m. to 11 p.m. and provide the location of the machine or name of the merchant.

Questions?

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Or call

1.888.FC DIRECT (1.888.323.4732)

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