Business Online Banking Advantage® Transaction Authentication

Securing your BOB Advantage® ACH and wire data, one transaction at a time.

Google Authenticator® is used together with IBM® Security Trusteer Rapport to ensure maximum security and protection for ACH or wire transaction initiation via BOB Advantage.

Download Google Authenticator Now.

How it Works

  • BOB Advantage Transaction Authentication utilizes two-factor authentication by requiring: 1) something you know (your BOB login credentials and password) and 2) something you have (the soft token/code generated by Google Authenticator, installed on your iPhone or Android Smartphone).
  • Two-factor authentication is a type of multi-factor authentication. It is based on confirming a user's identity by utilizing a combination of two different factors: 1) something you know and 2) something you have.
  • Google Authenticator is a smartphone app , that provides a six digit soft token, or code, used to secure ACH and wire transactions before they are submitted for processing.
  • IBM Security Trusteer Rapport is security software, installed on your computer, that helps protect your online banking and other online activities from identity theft and fraud.

Downloading and Installing Google Authenticator App

The Google Authenticator app can be downloaded directly to your mobile phone from the App Store ® or Google Play store. Just search 'Google Authenticator' and complete the download and installation. The Google Authenticator icon will appear on your phone screen and you can open it from there.

Registering Google Authenticator

You will receive a prompt to register Google Authenticator when you log in to BOB Advantage, or when you access the ACH, Wire, or Admin areas of BOB Advantage.

When prompted, simply follow these steps:

  • Open the Google Authenticator app and click BEGIN (Android devices) or BEGIN SETUP (iPhone®).
  • Select either "Scan a Barcode" or "Enter a Provided Key".
  • Scan the barcode provided within BOB Advantage or enter the Registration Key provided beneath the barcode.
  • Enter the six-digit code generated by the Google Authenticator app into the field in BOB Advantage and press CONTINUE to complete the registration.
  • You'll receive a message in BOB Advantage confirming the registration is complete.
Google Authenticator mobile view

Please watch the BOB Transaction demo at www.firstcitizens.com/BOB_auth_demo, Opens in a new tab.

For more information on Trusteer Rapport, please visit www.firstcitizens.com/trusteer.

For more information on Transaction Authentication, please visit the FAQ Page.

To Get Started with BOB Transaction Authentication, see the User Guide, P D F opens in a new tab.