Personal Online & Mobile Services Menu

Online Fee Schedule

What you need to know about service charges

Online Account Access
Personal Online Banking (accessed through firstcitizens.com) Unlimited sessions per month No Charge
Online Banking through Quicken software (8 sessions per month) $5.95/month
Online Banking through QuickBooks software (8 sessions per month) $11.95/month
Bill Pay
Bill Pay (accessed through Personal Online Banking) Unlimited standard transactions using this service No Charge
Online Banking and Bill Pay through Quicken software (8 sessions plus 15 bill payments per month using the service) $13.95/month
Online Banking and Bill Pay through QuickBooks software (8 sessions plus 15 bill payments per month using the service) $17.95/month
Incoming Bank to Bank Transfers (accessed through Payments, Transfer Money) No Charge
Outgoing Bank to Bank Transfers (accessed through Payments, Transfer Money) $2.99
Popmoney Transfers (accessed through Payments, Pay People) No Charge
Overnight Check Payments (Bill Pay) $14.95
Same-Day Bill Payments (Bill Pay) $9.95
Other Charges
Additional sessions using Quicken software $0.50
Additional sessions using QuickBooks software $0.75
Bill payments in excess of 15 per month through Quicken software $0.50
Bill payments in excess of 15 per month through QuickBooks software $0.75
Proof of payment for bill payment not in dispute

   payment less than six months old
   payment more than six months old


$10.00
$15.00
Payee returned payment due to customer error $15.00
Fund retrieval letter to merchant due to customer error $15.00
Research from offline files ($15.00 minimum). $15.00/hour
Surcharge for use of business account with Quicken $4.95/month
Learn more about Online BankingRead the FAQs
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