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First Citizens Alerts

Alerts can help you manage your money and stay in touch with your accounts any time via email or text message1. We offer Security Alerts, which keep you informed about changes to your online profile, and Account Alerts, which notify you about specific conditions occurring on your accounts. Please see below for details on each type of alert.

Security Alerts

All Online and Mobile Banking customers are automatically enrolled in Security Alerts. These alerts are delivered to your secure inbox within Online Banking and to your primary email address. You may also choose to have these delivered via text message.1

There are five types of Security Alerts:

Account Alerts

Account Alerts are available to all Online and Mobile Banking customers. These alerts can be customized to meet your personal needs. Some of these alerts can be received real-time.

Account alerts allow you to receive notices when:

Frequently Asked Questions


+What is the difference between my posted and my available balance?
Your posted balance is your account balance after all transactions for the day have posted to your account. Your available balance is your posted balance plus pending debits or credits.
+Can I change the email address or mobile number associated with my alerts?
You can change your contact points in the Alerts tab within Online Banking. Just select "Manage Contact Points" and update the information.
+Are there fees associated with alerts?
First Citizens does not charge a fee for alerts. However, if alerts are received via text message, standard message and data rates may apply from your mobile carrier.
+Can I choose not to receive Security Alerts?
Security Alerts are not optional for customers who use Online or Mobile Banking. You may change where you choose to receive these alerts by updating your Contact Points.

Already an Online Banking customer?Enroll in Alerts Now

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