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First Citizens Bank
Forever First

Welcome to First Citizens Bank!

Over the weekend of Friday, Nov. 10 – Sunday, Nov. 12, 2017, we're aligning your current North Milwaukee State Bank deposit and loan accounts with the accounts offered by First Citizens nationwide. If you're a customer of our North Milwaukee State Bank division, you should have received by mail a packet of information about this transition of your accounts and services to First Citizens Bank. It included:

  • An Account Guide that provides important information about your accounts and services and other transition highlights.
  • Account Disclosures that include account terms and conditions for your records.

Convenient Service Will Continue

Access the branch located at 8200 West Brown Deer Road, Milwaukee, where your accounts have been transferred, for in-person transactions. The Fond du Lac branch at 5630 West Fond du Lac Avenue closed on Friday, Nov. 10, 2017.

Please note, you can withdraw cash with no fee from ATMs at Guaranty Bank, a division of First Citizens Bank, using your new First Citizens debit card as of Nov. 10.

In addition, on Monday, Nov. 13, 2017, you can:

  • Start using your new First Citizens accounts and account numbers. You'll gain access to our nationwide network of First Citizens branches and ATMs.
  • Access First Citizens Digital Banking* from this website, www.firstcitizens.com, beginning at approximately 6:00 a.m. Central time. We offer all the personal assistance you need to start taking full advantage of First Citizens Digital Banking, including Online Banking, Bill Pay and Mobile Banking.

    Current online banking users should have received a separate mailing with more details and new log-on information. For first-time login assistance starting Nov. 13, please call 1.888.FC DIRECT (1.888.323.4732) and select option 4.

    (Please note: The North Milwaukee State Bank website and online and mobile banking are now unavailable. In addition, prior North Milwaukee State Bank transaction history, bill pay payees, bill pay history and statements were not transferred to First Citizens Digital Banking, as communicated prior to the conversion.)

  • Call our Customer Care Center for account assistance. First Citizens offers a complete array of banking services via telephone. You can apply for a new loan, open a new account, check balances, get help with your cards and much more. Call us toll free at 855.628.8701 any day from 7 a.m. to 11 p.m. Eastern time. An automated system is available 24 hours a day.
  • Have a business account question? Contact the Business Central number, 1.866.FCB 4BIZ (1.866.322.4249), for assistance Monday-Saturday, 7 a.m. to 11 p.m. Eastern time.


Starting Nov. 11
For personal accounts:

Call 1.888.FC DIRECT (1.888.323.4732)

For business accounts:
Call 1.866.FCB.4BIZ (1.866.322.4249)

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