How We're Responding to COVID-19
Our commitment to safeguarding your money so you can focus on taking care of yourself and your family hasn't changed with the changing times. We appreciate your flexibility while we've focused on keeping you and our employees safe.
As we continue to monitor state and local health and safety COVID-19 guidelines and conditions, our top priority remains keeping everyone safe and healthy. If you're planning on visiting a branch, we encourage you to check our branch locator before heading out to be sure that particular location is open. Our drive-thru service remains a great option for checking and savings transactions. You can also use our mobile deposit service with Digital Banking.
Latest COVID-19 Economic Relief Package
As you may know, Congress has announced a new COVID-19 economic relief package that includes stimulus payments for many taxpayers.
- First Citizens has now posted all the Economic Impact Payment (EIP) deposits that we're expecting to receive from the IRS for this round of stimulus. Those payments should be reflected in our customers' posted transactions at this time. (Note: We're still seeing some payments sent to us from tax-preparation services that mistakenly received the payments and will make those available to recipients as we get them.)
- If you were expecting a payment and it wasn't deposited, visit the IRS website. You can check your payment status through the IRS's Get My Payment tool and also determine if you need to file a claim on your 2020 tax return.
- To check a bank deposit, you can use First Citizens Digital Banking to view your accounts. You can also set up an account alert in Digital Banking and receive a text, email or both to proactively notify you when funds above a certain amount are deposited in your account. This way, if you're still expecting a direct deposit, you'll know exactly when it hits your account without having to do a thing.
- For those who don't receive their stimulus payments by direct deposit, watch your mail for either a paper check or, in some cases, a prepaid debit card, issued by the Treasury.
- If you receive a paper stimulus check, the easiest and most convenient way to deposit it is through our mobile banking app. You can also find your check deposit information in the app.
Get Notified When Your Economic Stimulus Payment Is Received
For Digital Banking customers who would like to set up credit alerts, it's quick and easy. Here's how to enroll:
- Once you log in to Digital Banking, select Alerts in the navigation menu.
- Then choose Account Alerts.
- Select Credits & Debits and then set the alert to notify you of any credits to your account, or any credits over a certain amount. Always set the alerts for $100 less than what you anticipate receiving (for example, if you're anticipating a $600 payment, we suggest you set your credit alert amount to $500). You can receive an alert by text, email or both.
- Select Save.
Alerts are automatically sent in real time, so you will receive notification as soon as funds are deposited.
Log in to Digital Banking to enroll in alerts
Get real-time notification as soon as your stimulus payment arrives by enrolling in the credit alert within the account alerts section of Digital Banking.
Not currently enrolled in Digital Banking?
Take advantage of all of our online and mobile banking features, including account alerts, with Digital Banking.
Let's Stay Safe Together
- If you are not feeling well, or have been exposed to COVID-19, please avoid visiting a branch.
- There's strength in numbers—stay at least six feet apart and avoid physical contact like shaking hands.
- Our facilities are frequently and thoroughly cleaned.
- And remember, First Citizens Digital Banking can help you manage your accounts anytime, anywhere from your connected devices.
We know the coronavirus outbreak and prevention measures are impacting you and your family in a variety of ways. Here at First Citizens, we're continuing to work with our customers and doing all we can to provide relief during these challenging times. Our customers, associates and communities remain our number one priority. You can count on us through the duration of this emergency. We'll get through this together. For the latest developments in our response to coronavirus, please continue to visit us at FirstCitizens.com.
Ways to Access Your Money
No matter what's going on, there are always multiple ways to access your money without even walking into a branch.
- Log in to First Citizens Digital Banking, where you can view balances, make payments, transfer funds, and update your profile and contact information. If you haven't enrolled in Digital Banking, we encourage you to enroll now.
- Deposit checks from your mobile device using our Digital Banking app.
- Manage your card, lock your card, and report a lost or stolen card through Digital Banking.
- Call our 24-hour automated banking line at 888-FC DIRECT (888-323-4732). Customer service representatives are available from 7 am to 11 pm ET.
- Find a branch near you and access any of our ATMs or drive thrus.
In circumstances like these, it's important to be even more aware and on guard for potential fraud and scams. Never give your personal information out to people who may contact you unsolicited by phone, email or otherwise.
A recent trend involves fraudsters using spoofed phone numbers and caller IDs to impersonate the bank. They call customers from a number that appears to be from the bank, and ask them for confidential information (account numbers, online banking credentials, etc.), which they use for fraudulent purposes. Whenever you get a call appearing to be from your bank, be careful to ensure it is actually from your bank—particularly if you are asked to provide personal information. When in doubt, it's best to call them back at the number provided on their website, or on the back of your credit or debit card.
Here are some tips to avoid scams.
- Avoid opening attachments and clicking on links within emails or text messages, especially from people or organizations you don't know or have a relationship with.
- Be wary of information from seemingly legitimate sources, such as your bank, the CDC, World Health Organization and US Treasury that encourage or require you to log in to view information or provide personal identifying information. This is a common scam tactic.
- Don't share any of your login IDs or passwords.
- Rely on trusted sources for information about the virus, not posts you see on social media. Visit www.cdc.gov or www.who.int for the most accurate information.
CARES Act: IRA Updates and Strategies
The CARES Act makes significant changes to IRA regulations, which merit strong consideration as you review your financial planning.
CARES Act Impact and Changes
Listen to our most recent call discussing the CARES Act and its impact and changes to qualified retirement plans.
Listen now by calling
CARES Act Summary
Read a summary of the CARES Act stimulus, the third phase of the COVID-19 relief enacted by the Federal government in response to the pandemic.
COVID-19 Stimulus Package Summary
Summary of the three phases of the federally-enacted COVID‑19 Stimulus Package.
COVID-19 Tax Relief Summary
Summary of the law intended to provide tax relief to mitigate the effects of the pandemic.
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