Frequently Asked Questions

We're here to help address your concerns with answers to common questions related to the coronavirus.

Your routing and full account numbers can be viewed in Digital Banking. Select the account you want to see, and then look for the account details section and select "View Routing and Account Numbers" as shown below:

A screen shot showing where to find your routing number within Digital Banking

You can also find your routing number by selecting the state you opened your account in below:

Use the arrow keys to select your state and then use the tab key to access a table that displays routing numbers for various transactions.
First Citizens ABA Routing Number
ServiceRouting Number
Check Order (Paper)
Electronic Payments
(direct deposit, ACH payments & transfers)
  
Wire Transfer   
International Wire SWIFT Code   

Additionally, both your routing and bank account numbers can be found on checks.

Your bank routing number is listed as the first sequence of numbers at the bottom left corner of your personal checks — typically a nine-digit number. If you have a business account, the routing number will follow the six-digit check number at the bottom of your checks. Routing numbers are often referred to as "check routing numbers", "ABA numbers", or "routing transit numbers" (RTN). Routing numbers may vary by location (where your account was opened) and the type of transaction made. Have your routing number handy when reordering checks, setting up direct deposit, making electronic payments and transferring funds.

Your bank account number is listed as the second sequence of numbers at the bottom left corner of your personal checks — typically a twelve-digit number. If you have a business account, the account number is also typically a twelve-digit number.

Checks display the routing number in the bottom left corner followed by the bank account number.

If you expect to receive your stimulus payment through direct deposit, the transaction will be labeled "IRS TREAS 310 TAX REF." This is not your tax refund, but rather your stimulus payment.

Please visit https://www.irs.gov/coronavirus/economic-impact-payments, Opens in a new tab* for more information about eligibility, to check your status, update your payment information and more.

Please check our locator for the latest information on your local branch. You can also feel free to contact your banker for a branch lobby appointment.

There are many ways to bank without ever stepping foot into a branch:

  • Log in to First Citizens Digital Banking, where you can see your balances, make payments, transfer funds and more. You can also manage, lock or report your card lost or stolen in Digital Banking. If you don't currently use Digital Banking, we encourage you to enroll now.
  • Deposit checks easily from your mobile device using our Digital Banking app.
  • Access any of our 624 ATMs.
  • Use our 24-hour automated banking service at 1.888.FC DIRECT (1.888.323.4732), or contact us with questions or concerns.

Absolutely. Your deposits at First Citizens Bank are protected up to at least $250,000 by FDIC, Opens in a new tab insurance. As added assurance, First Citizens has over a 120-year banking history. As one of America's largest family-controlled banks, we are known for our stability, financial discipline and long-term focus. Our time-tested strategies ensure that we will be here for you now and in the future.

Yes you can. Feel free to call your local branch, or contact us for an appointment.

You should definitely first contact the merchant whom you made the purchase with directly. If you have difficulties and would like to file a dispute against the merchant for the purchase, you can contact your local branch or call our Customer Care Center at 1.888.FC DIRECT (1.888.323.4732).

We understand that the pandemic has resulted in financial hardship for many of our customers, and we're here to help. We'll work with you individually to tailor a solution for you. Just call your local branch, contact us or call our Customer Care Center at 1.888.FC DIRECT (1.888.323.4732) to get started.

The Federal Reserve System has the resources to continue to meet the needs of banking customers. It's not safe to withdraw large amounts of cash—it could be lost or stolen. The safest place for your money is at the bank, where it will continue to be insured by the FDIC, P D F opens in a new tab.

Unfortunately, unscrupulous people often take advantage of our anxieties at a time like this. Be on the lookout for phone calls, emails and texts from even legitimate sounding companies that either solicit your assistance or offer to help during this time. Never give out your Social Security number, bank account numbers or other personal information to companies or individuals unless you initiated the conversation.

We take protecting your personal information seriously, and use state-of-the-art security technology to safeguard your account information. There are also some simple steps you can take to increase the security of your personal information.

The first thing you can do is to use strong passwords and User IDs. Hackers always go for the most obvious passwords and login IDs. So think of a phrase, a song lyric or quote, and throw in some capital letters, numbers and symbols. And never use personal information: family names, birthdates, phone numbers, etc.

It's also very important that you don't give your personal information to anyone who contacts you by phone, web, email or text message. Personal information includes your Social Security number, account numbers or any other information that can be used to personally identify you.

To report suspicious activity, contact us immediately at 1.866.567.7760.

You can also place a fraud alert on your credit file to prevent fraudsters from opening new accounts or making changes to your existing accounts. You only need to notify one credit bureau—the one you choose will notify the other credit bureaus.

Equifax, Opens in a new tab 1-800-525-6285

TransUnion, Opens in a new tab 1-833-395-6938

Experian, Opens in a new tab 1-888-397-3742