How We're Responding to COVID‑19

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Frank Holding Jr

Forever First: We're here for you

Chairman and CEO Frank Holding, Jr., shares our commitment to you.

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Our commitment to safeguarding your money so you can focus on taking care of yourself and your family hasn't changed with the changing times. We appreciate your flexibility while we've focused on keeping you and our employees safe.

As we continue to monitor state and local health and safety COVID‑19 guidelines and conditions, we're looking forward to welcoming you back into our branches. While branch lobbies in some of our communities are beginning to transition back to normal banking hours, our top priority remains keeping everyone safe and healthy.

If you're planning on visiting a branch, we encourage you to check our locator before heading out to be sure that particular location is open. Our drive-thru service remains a great option for checking and savings transactions.

Let's Stay Safe Together

  • If you are not feeling well, have traveled outside the country in the past two weeks, or have been exposed to COVID‑19, please avoid visiting a branch.
  • There's strength in numbers — stay at least six feet apart and avoid physical contact like shaking hands.
  • Our facilities are frequently and thoroughly cleaned.

And remember, First Citizens Digital Banking can help you manage your accounts anytime, anywhere from your connected devices.

Need financial assistance?

We can help

Call your local branch or contact us to get started. We'll get back to you within 2 business days.

Frequently asked questions

We have answers

Review our FAQ, for information on the most commonly asked questions from our customers.

Help for businesses

SBA Important Updates

View the latest information regarding the Paycheck Protection Program from the Small Business Administration.

Ways to access your money

No matter what's going on, there are always multiple ways to access your money without even walking into a branch.

  • Log in to First Citizens Digital Banking, where you can view balances, make payments, transfer funds, and update your profile and contact information. If you haven't enrolled in Digital Banking, we encourage you to enroll now.
  • Deposit checks from your mobile device using our Digital Banking app.
  • Manage your card, lock your card, and report a lost or stolen card through Digital Banking.
  • Call our 24-hour automated banking line at 1.888.FC.DIRECT (1.888.323.4732). Customer service representatives are available from 7 a.m. to 11 p.m. ET.
  • Find a location near you and access any of our 624 ATMs or 489 drive-thrus.

Be alert

In circumstances like these, it's important to be even more aware and on guard for potential fraud and scams. Never give your personal information out to people who may contact you unsolicited by phone, email or otherwise.

A recent trend involves fraudsters using spoofed phone numbers and caller IDs to impersonate the bank. They call customers from a number that appears to be from the bank, and ask them for confidential information (account numbers, online banking credentials, etc.), which they use for fraudulent purposes. Whenever you get a call appearing to be from your bank, be careful to ensure it is actually from your bank—particularly if you are asked to provide personal information. When in doubt, it's best to call them back at the number provided on their website, or on the back of your credit or debit card.

Here are some tips to avoid scams:

  • Avoid opening attachments and clicking on links within emails or text messages, especially from people or organizations you do not know or have a relationship with.
  • Be wary of information from seemingly legitimate sources, such as your bank, the CDC, World Health Organization and U.S. Treasury that encourage or require you to log in to view information or provide personal identifying information. This is a common scam tactic.
  • Do not share any of your login IDs and passwords.
  • Rely on trusted sources for information about the virus, not posts you see on social media. Visit cdc.gov, Opens in a new tab* and who.int, Opens in a new tab* for the most accurate information.

If you suspect you've been a victim of fraud, call us at 1.888.FC.DIRECT. To learn more about protecting your personal information, check out our information on Privacy & Security.

Insights

CARES Act: IRA Updates and Strategies

The CARES Act makes significant changes to IRA regulations, which merit strong consideration as you review your financial planning.

CARES Act Impact and Changes

Listen to our most recent call discussing the CARES Act and its impact and changes to qualified retirement plans.

LISTEN NOW: 866‑886‑0619

CARES Act Summary

Read a summary of the CARES Act stimulus, the third phase of the COVID‑19 relief enacted by the Federal government in response to the pandemic.

Additional Insights

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Why Debt Consolidation Might Make Sense During the COVID-19 Crisis: You may consider debt consolidation in this low-interest-rate market.

When to Refinance Your Mortgage in a Changing Economy: With lower interest rates, you may want to consider refinancing your mortgage for a possible lower monthly payment.

How to Use Home Equity to Weather the COVID-19 Pandemic: Learn how to use home equity smartly so you can decide whether this option can help you in the current economic conditions.

Easy Ways to Save Money While Staying at Home: Explore some easy ways to save money while you're spending more time at home.

5 Fun Things to Do at Home That Won't Break the Bank: Check out these fun things to do at home that will keep the whole family entertained without denting your budget.

COVID‑19 Tax Relief Summary, P D F opens in a new tab: Read about the COVID‑19 Tax Relief Summary signed into law on March 18, 2020 intended to provide tax relief to mitigate the effects of the COVID‑19 pandemic.

Get the latest updates on the markets and economy Learn More, about COVID-19 and the market