How We're Responding to COVID‑19

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Frank Holding Jr

Forever First: We're here for you

Chairman and CEO Frank Holding, Jr., shares our commitment to you.

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During times like these, we want you to know you can count on us. Along with the FDIC, we're safeguarding your money so you can focus on taking care of yourself and your family.

To protect you and our associates, our branches are operating drive-thru service only. You can make an appointment with your banker to access your safe deposit box or if you need other assistance. If you're planning on visiting a branch, we encourage you to check our locator before heading out.

Rest assured that the coronavirus is not impacting our ability to serve you. There won't be an interruption or delay to your payments or deposits. Our ATMs will continue to be serviced so you can make deposits and withdrawals when it's convenient for you. Whether you use an ATM, go through a drive-thru, call our Customer Care Center or take advantage of Digital Banking, we're ready to deliver the same great service you have come to expect from us.

Need financial assistance?

We can help

Call your local branch or contact us to get started. We'll get back to you within 2 business days.

Frequently asked questions

We have answers

Review our FAQ, for information on the most commonly asked questions from our customers.

Ways to access your money

No matter what's going on, there are always multiple ways to access your money without even walking into a branch.

  • Log in to First Citizens Digital Banking, where you can view balances, make payments, transfer funds, and update your profile and contact information. If you haven't enrolled in Digital Banking, we encourage you to enroll now.
  • Deposit checks from your mobile device using our Digital Banking app.
  • Manage your card, lock your card, and report a lost or stolen card through Digital Banking.
  • Call our 24-hour automated banking line at 1.888.FC.DIRECT (1.888.323.4732). Customer service representatives are available from 7 a.m. to 11 p.m. ET.
  • Find a location near you and access any of our 624 ATMs or 489 drive-thrus.

Be alert

Additionally, in circumstances like these, it's important to be even more aware and on guard for potential fraud and scams. Never give your personal information out to people who may contact you unsolicited by phone, email or otherwise.

Fraudsters are taking advantage of the coronavirus as they have in other emergency situations. They're using potentially dangerous misinformation about treatment and cures. Here are some tips to avoid scams.

  • Avoid opening attachments and clicking on links within emails, especially from people or organizations you do not know or have a relationship with.
  • Be wary of information from seemingly legitimate sources, such as the CDC and World Health Organization, that encourage or require you to log in to view information. This is a common scam tactic.
  • Do not share any of your login IDs and passwords.
  • Rely on trusted sources for information about the virus, not posts you see on social media. Visit cdc.gov, Opens in a new tab and who.int, Opens in a new tab for the most accurate information.

If you suspect you've been a victim of fraud, call us at 1.888.FC.DIRECT. To learn more about protecting your personal information, check out our information on Privacy & Security.