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Frequently Asked Questions

Business Online Banking Advantage® Domestic Wire Transfers


+Is there a deadline that I must meet to ensure my wire transfers process efficiently?
All domestic wire transfers submitted through Business Online Banking Advantage® prior to 5:00 p.m. Eastern time will be processed the same day.
+What if I submit an erroneous wire transfer?
You will need to contact Business Support at 1.866.322.4249, option 5 between 8:00 a.m. and 7:00 p.m. Eastern time weekdays. However, a wire transfer is considered guaranteed funds and in many cases cannot be recalled successfully.
+How will I know if a wire transfer that our corporation initiates through Business Online Banking is returned to us?
You can view incoming wire transactions from the Account History page within Business Online Banking Advantage.
+What can I do if a wire is returned?
Funds will be credited back to your account. Once you confirm receipt, you may resubmit the wire with corrected instructions.
+Is there a way to verify that the account and transit routing number(s) are valid before I initiate a wire transfer?
You would need to contact the beneficiary to verify their account name, account number and their bank’s Fed wire ABA number.
+How long does it take for a wire transfer to post once I send it?
Domestic funds will be credited the same business day.
+What happens if I submit wire transfers over the weekend or on a holiday?
First Citizens will process the wire transfers on the next business day following the weekend or holiday.
+After I complete my domestic wire transaction in Business Online Banking Advantage how do I know the wire was sent?
The wire status will be updated to ACKNOWLEDGED and your available balance will reflect the difference.
+What do I do if the beneficiary bank claims non-receipt?
You will need to send us a secure message from Business Online Banking Advantage, or contact Business Support at 1.866.322.4249, option 5 between 8:00 a.m. and 7:00 p.m. Eastern time weekdays. Our Wire Transfer Department will then put a trace on the wire to assist the recipient bank in locating the funds.
+How do I get a wire transfer sent to First Citizens Bank?

Include the following information on your instructions to the originating institution.

Name of Bank: First Citizens Bank
City and State: Raleigh, NC
ABA Number: 053100300
Beneficiary: Customer's account name and First Citizens Bank account number


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