+Am I notified when I have an exception?
Yes, if you have setup your preferences and email address(es) to receive an alert when you have exceptions. If you have an exception, it will be loaded into BOB Advantage for you to log in and view. The only way you will be notified outside of BOB Advantage is if you opt to set up an Alert for ACH Monitor and set your preferences to have that alert emailed to you on days where you have an exception. See the User Manual Section 1.3 Establishing Alerts.
+How do I view more information about a particular exception item?
When you are in the ACH Monitor Exception Detail screen, click on the Originator Name to view additional information like the Originator’s Company ID or the reference number for the transaction. You can use this information to contact the Originator to learn more information about this transaction.
+Our office is going to be closed, what will happen to our exceptions?
ACH Monitor Exceptions items can be presented through BOB Advantage on any day in which the bank is open (excluding Saturdays). BOB Advantage can be accessed on any computer with internet access. You can also set up your alerts to email you when you have an exception to make managing exceptions easier. If no decision is submitted through BOB Advantage, the item will automatically return to the sender as unauthorized based on the instructions and thresholds you established.
+What if I have multiple exception items for the same originator?
You will see these listed separately on the BOB Advantage screen. You must individually select if each item should be a Pay or a Return. If you would like to add a recurring authorization, you will see that option available next to the first exception from that originator.
+If I am on vacation, can my backup make pay/return decisions?
The Admin for your BOB Advantage account can add as many users as you like and enable additional users to have access to the ACH Monitor service. Anyone with the ACH Monitor and ACH Monitor Decision permissions can log into BOB Advantage to make pay/return decisions.
+What does it mean under reporting if the item says ’Return-Full Block’ under decision?
This means that particular account is set up to automatically return any ACH debit item that attempts to post and does not require you to make a pay or return decision. If you would like the opportunity to make a pay or return decision for items to that account, contact your Business and Treasury Services Sales Representative to change your service.
+Can I view my ACH exceptions and check exceptions on the same screen?
If you are a Check Positive Pay customer and you already use BOB Advantage to view your check exception items under the Positive Pay tab that will not change. ACH Monitor exceptions will be loaded on the ACH Monitor tab. Both tabs, Positive Pay and ACH Monitor, are located within the Cash Management area of BOB Advantage.
+Can I view authorizations that I have already set up on the system?
If you have entered the Authorization through BOB Advantage, you can utilize the Authorizations Report, found under Reporting, to see the authorization. The most current Authorization will be applied to pending transactions. If you requested to change an authorization or added an authorization before converting to BOB Advantage or through your banker, you will not be able to view those Authorizations on BOB Advantage.
+How can I change an existing authorization?
If you are looking to increase an authorization amount, it is recommended that you wait until an item is presented as an exception and use that opportunity to approve the item to Pay and enter a recurring authorization and increase the authorization amount. If you are looking to decrease an authorization amount, or delete an existing authorization, contact Business Central at 1.866.FCB 4BIZ (1.866.322.4249).
+My internet access is down, how can I make my ACH Monitor decisions?
Please try and gain access to the internet and make your decisions online. Contact your local branch to see if access is available there. If there is no way for you to log in before the 3:30 p.m. Eastern time cutoff, contact Business Central at 1.866.FCB 4BIZ (1.866.322.4249).