Customer Contact Center
Banking at First Citizens is more convenient than ever with First Citizens Direct/Customer Contact Center. Now you can access a long list of services by phone, many of them available 24 hours a day.
Call 1.888.FC DIRECT (1.888.323.4732) toll free, or direct at 919.716.4588, and select from the following options:
Push 1 - Automated customer service—24 hours a day
Use your Social Security number and PIN to:
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Push 2 - Open accounts or apply for loans
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Accounts Include:
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Loans Include:
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Push 3 - Report a lost or stolen First Citizens ATM or Visa check card
[To report a lost or stolen Mastercard or Visa card, please call 1.800.543.9000]
Push 4 - Online Banking support
Push 1 - Personal Online Services with Bill Pay, [1] for Customer Support or [3] to Enroll
Push 2 - Business Online Banking
Push 5 - Brokerage or Asset Management Accounts
Push 1 - To speak with a Trading Representative
Push 2 - To speak with a Brokerage Representative
Push 6 - For activation or to ask questions on ATM or VISA Check Card
Push 7 - Request Tax Information
Push 0 - Speak to a customer service representative
Interested in Opening an Account?
Or, perhaps you just have a few questions.
Either way, give us a call at 1.888.FC DIRECT (1.888.323.4732), send us an e-mail or stop by your local branch.