Additional Services

In addition to all of our other services, First Citizens provides International Services, an extensive branch and ATM network and Telephone Banking.

• Personal Online Services with Bill Pay

  Personal Online Services with Bill Pay is a secure web-based service that lets you complete many personal financial transactions online. All you need is an Internet connection and a First Citizens Visa^® Check Card or ATM card. Personal Online Services with Bill Pay is available to all First Citizens customers at no charge. So no matter where you are, no matter what time of day, you can access your First Citizens accounts.

• Customer Contact Center

  When you dial 1.888.FC DIRECT (1.888.323.4732), you're just a touch away from all the information you need. Our automated customer service is available 24 hours a day, 7 days a week. Or you can speak to a customer service representative from 7:00 a.m. — 11:00 p.m. ET, any day of the week.

• International Services

  More and more of us are living in a global economy. First Citizens can help you maneuver in it.

• Branch/ATM Locations

  At First Citizens, flexibility is more than just talk. In addition to Online Banking and Telephone Banking, we have over 340 branches and 400 ATM locations in North Carolina, Virginia, West Virginia, Tennessee and Maryland. We offer options that make accessing — and managing your finances easier.

• Visa^® Gift Cards

  Searching for the perfect gift? For holidays and birthdays, graduations or just to say thank you, the First Citizens Visa Gift Card is always just right. It's a prepaid gift card. It's not a credit card. And it's more convenient and flexible than a store gift certificate. There is no waiting at the bank to cash a check, and it feels more personal than cash. It's a prepaid gift card, and it is welcome everywhere Visa signature debit cards are accepted. Use it to make store purchases, at restaurants, hotels or even when shopping online. It's fun, and it's always the perfect gift. Visa Gift Cards are not FDIC insured.

• Order Your Credit Report

  Protecting your credit is an important part of a healthy financial life. Learn more about credit reports and how you can order your report securely online.

• Order Checks Online

  First Citizens Bank is pleased to offer checks and checking accessories from Clarke American. Click here and you can log into Clarke American online to order supplies for either your personal or your business checking accounts.

• Bank at Work for Employees

  The First Citizens Bank at Work program is an exciting program we've developed to give the employees of qualified businesses valuable benefits when they open a Bank at Work account at First Citizens. These benefits include money-saving offers on a personal checking account, CDs, personal credit cards, mortgages, Wealth Management Services and other banking services.