Secure Sign-In Quick Reference Guide

Secure Sign-In Registration

Before you can take advantage of the new Secure Sign-In feature, you’ll need to register. The one-time registration takes a few simple steps:

Step 1: Enter your Customer ID and User ID.

The initial screen in the registration process will ask for your Customer ID and User ID. If this is the first time you're using Business Online Banking, enter the Customer ID and User ID you received in your welcome letter. Click the Sign In button to continue.

Step 2: Enter your password(s) and click Register Now to continue the Secure Sign-In registration.

After you enter your Customer ID and User ID, you will need to enter your password(s) to proceed with Secure Sign-In registration. Enter the password(s) you currently use to access Business Online Banking.

Step 3: Choose three challenge questions and a secret phrase to continue the Secure Sign-In registration process.

The challenge questions and answers you provide will help confirm your identity if you’re using an unregistered computer. We’ll show you the secret phrase during the sign-in procedure — that way you’ll know we recognize you when you sign in.

Decide if you want us to remember the computer you’re using when you sign in. If you register your computer, you’re telling us that you use this machine often, and we will recognize you when you sign in from this computer. If you sign in from an unregistered computer, we’ll ask you a challenge question in addition to your Customer ID, User ID and password(s). You should never register a public computer.

Click the Continue Registration button to proceed with the registration process.

Step 4: Pick a secret picture that will always let you know you’re at our secure site.

You can choose from a picture category or from all categories. Use the More Images button to display sets of pictures. When you see a picture you want to use, click the image (it should appear outlined) then click the Continue Registration button.

Step 5: Confirm your information.

This is the last step in Secure Sign-In registration. If you want to change anything, use the Back button. If everything is as you like it, click the Continue button.

Signing In After You’ve Registered

Once you’ve registered in Secure Sign-In, you may access Business Online Banking from either an unregistered or registered computer.

On an unregistered computer: After you enter your Customer ID and User ID, you must properly answer one of your challenge questions and click the Continue button. If you have correctly answered your challenge question, the confirmation page is displayed.

Signing In from a registered computer: 

Just enter your Customer ID and User ID and click the Sign In button, and you’ll see the confirmation page.

At the confirmation page, always make sure you see your secret picture and phrase before you enter your password, whether using an unregistered or registered computer.

Enter your password(s) and click the Sign In button to begin using Business Online Banking.