Customer Service
We Work For YouCall us, e-mail us, write us a letter, stop by and visit us at your local branch office. Whatever way you contact us, we're
ready to go to work for you.
Customer Contact Center
Banking at First Citizens is more convenient than ever with First Citizens Direct/Customer Contact Center. Now you can access a long list of services by phone, many of them available 24 hours a day.
Bank Holidays
First Citizens observes 10 bank holidays during which our branches and offices are closed.
Customer Service FAQ
Whether you want to know when your debit card transactions post or where to send your credit card payment, we have the answer. Look for the answer to your customer service questions in our frequently asked questions section, it could save you time and will give you quick answers.
Order Your Credit Report
A credit report documents a person's individual credit history. It is prepared by a credit bureau and used by a lender to determine an applicant's credit worthiness. A landlord, insurance company or potential employer may also request a copy of your credit report. Click here to learn more about how you can order your credit report.
Privacy & Security
At First Citizens Bank, we understand how important it is to protect your personal and financial information. In fact, privacy is a key element of our commitment to provide exceptional customer service.
Contact Us
We'd like to talk with you about your financial needs. We're ready to provide all the services you need to manage your finances and investments - allowing you more time to focus on your life. We'd like to be your partner — contact us.
Learn More About Online Banking
Whether you are an individual or business, we have quick answers to your questions about online banking and bill pay. And best of all, you never have to leave your computer to get an answer. For Personal Online Banking Frequently Asked Questions, click here. For Business Online Banking Frequently Asked Questions, click here.
Online Check Ordering
Clarke American, one of America's largest supplier of checks, provides checks for First Citizens checking customers. To order checks and accessories for your personal or business accounts within a secure environment, access the Clarke American check ordering site and login with your Routing and Transit Number and the Account Number from your checking account.
Business Online Banking Advantage
Need Help?
Opening an account? Have questions? Either way give us a call at:
1.888.FC DIRECT
You may also email us or stop by a local branch.
How do I place a stop payment on an outstanding check?
How do I change the address on my accounts?
What is the difference between an overdraft fee and an insufficient funds fee?