Customer Service
We Can HelpWhether in person at a branch, by telephone or online, we're here to help you accomplish your financial goals.
E-mail Us With Your Questions
Can't find what you're looking for or need more detail? You can send your questions and comments to us through this form. We will reply within two business days.
Request a Call From Us
Would you like to know more about our products and services? Give us your name, phone number, area of interest and what time is convenient for you. We will have a qualified First Citizens associate contact you to answer your questions. Let us show you how we can help you do something amazing.
Contact a Branch in Your Community
The First Citizens branch locator provides addresses and phone numbers for all our offices in North Carolina, Virginia and West Virginia.
Talk to Customer Service About Your Account
Call our Customer Contact Center toll free at 1.888.FC DIRECT (1.888.323.4732) or direct at 919.716.4588. Customer Service Representatives are available from 7 a.m. till 11 p.m., seven days a week.
Contact Us Through Online Banking
Secure messaging within Online Banking allows you to ask account questions of our online support group. You will get an e-mail sent to your Internet account when your secure answer is delivered to Online Banking.
Product Offers
Products and offers you might be interested in.
Comprehensive Investment Management
You'll find expertise and resources to tailor solutions for your needs.
Pay bills, buy stocks, manage your accounts online