Customer Contact Center

Banking at First Citizens is more convenient than ever with First Citizens Direct/Customer Contact Center. Now you can access a long list of services by phone, many of them available 24 hours a day.

Call 1.888.FC DIRECT (1.888.323.4732) toll free and select from the following options:

Push 1 - Automated customer service—24 hours a day

Use your Social Security number and PIN to:

Check account balances
Place stop payments
Verify deposits
Reorder checks

Transfer funds
Make loan payments
Confirm payments on checks

Push 2 - Open accounts or apply for loans

Accounts Include:

Checking
Savings
CDs
IRAs
Money Market
Online Banking
Visa Check Card

Loans Include:

Consumer Loan
Credit Card
CDs
Mortgage
EquityLine
Checkline Reserve

Hours for opening an account or applying for a loan are Monday thru Friday, 8 a.m. to 8 p.m. ET, and Saturday and Sunday 8 a.m. to 6 p.m. ET.

Push 3 - Report a lost or stolen First Citizens ATM or Visa check card

[To report a lost or stolen card, please call 1.800.543.9000]

Push 4 - Online Banking support

Push 1 - Personal Online Services with Bill Pay, [1] for Customer Support or [3] to Enroll

Push 2 - Business Online Banking

Push 0 - Speak to a customer service representative

Call us at 1.888.FC DIRECT (1.888.323.4732) or 1.800.860.5136 (Telecommunications Device for the Deaf-TDD).

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